Disruption of a critical service such as email notification is high priority. This is bothersome to patrons and makes the service unreliable.

We only use LX starter for reminder notices because of this issue. Patrons are beyond frustrated, and staff feel unable to help.

Restoring a relied upon service, such as notification of holds should be on the highest of priorities.

Disruption of a critical service such as email notification is high priority especially for our seniors who do not always feel comfortable with technology and become VERY frustrated when they do not receive emails they are expecting.

This causes so much patron frustration, it needs to be fixed quickly.

Email is the main way our patrons receive notices from our institution. Restoring gaps in and delays in communication is extremely important for our operations and should be top priority.

Requested titles are the most in demand items of the collection - ANY delay in this process or interruption in service is a critical issue that needs to be addressed as a critical crisis mitigation rather than an enhancement.

Agreed! This needs to be escalated to highest priority. Polaris should be a tool that helps our patrons (and Libraries) have a better experience rather than a source of frustration.

This needs to be fixed. Thanks so much.

This really needs to be fixed. A solution is needed for patrons who are frustrated that they are not being notified by email when holds come in for them, even though they used to receive them fine.

Please address promptly to avoid further frustration!

We need to make sure our patrons receive all their notifications. We need to be able to fix these email issues in house.

Our patrons love their email notifications! Without them, patrons are relying on other methods that take longer and are not as instantaneous. Please fix this glitch, as it hinders our email notices and can make our patrons frustrated, annoyed, and irritable, since they are waiting on notices about their materials.

We consider this issue of the utmost importance. Blocking essential communications has direct, negative impacts for our patrons. We have no way to bypass it on our end, so we need to trust that you take this matter as seriously as we do. Libraries exist to provide access to patrons, and this cuts off access at nearly every level, particularly for vulnerable patrons who rely most heavily on these types of correspondence

This is really important to address for our patrons! Mission critical!

Liz Potter, Director, Phoenicia Library.

Fulfilling patron holds is one of our most important functions as a library—it is extremely important that we are able to effectively communicate with a patron when their hold comes in!

This enhancement is critical for maintaining trust and communication with our patrons. Email notices for hold pickups, due dates, and overdue items are an essential part of our library services. When these messages are blocked—either by spam filters or accidental flags—patrons are left in the dark, and we have no way to resolve the issue on our end.

Not being able to restore service to affected patrons creates frustration, missed pickups, and a negative library experience. This isn't just a technical glitch—it’s a service disruption that directly impacts access.

Please prioritize this fix so we can reliably communicate with our patrons and restore a basic but essential part of library operations.

This is a problem that needs to be corrected ASAP to minimize patron frustration.

This is really frustrating - Patrons may not have even have marked the item as spam and they are cut out of getting messages with no way back. Apparently Innovative cant/wont make the request to amazon, and there is really nothing library or system staff can do to help. This is a criticial service point. It should never have to be pushed to an enhancement request.

This issue is very frustrating for both staff and patrons.