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19 votes
Vanessa Walden
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12 votesVanessa Walden
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16 votesVanessa Walden
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22 votesVanessa Walden
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18 votesVanessa Walden
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18 votesVanessa Walden
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37 votes
An error occurred while saving the comment Vanessa Walden
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37 votesVanessa Walden
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21 votesVanessa Walden
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8 votesVanessa Walden
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159 votesVanessa Walden
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29 votesVanessa Walden
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33 votes
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
Vanessa Walden
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9 votes
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
Vanessa Walden
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10 votes
This idea will be reviewed for consideration as an enhancement in an upcoming release.
Vanessa Walden
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5 votes
This idea will be reviewed for consideration as an enhancement in an upcoming release.
Vanessa Walden
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38 votesVanessa Walden
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31 votes
The product team will review this idea for consideration for a future release.
Vanessa Walden
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23 votes
This idea will be reviewed by the product management team for possible inclusion in a future release.
Vanessa Walden
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34 votes
This idea will be reviewed for consideration as an enhancement in an upcoming release.
Vanessa Walden
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Thanks for posting this idea Laurie! I've been working on the LX Starter notices for our members and this one will be a deal-breaker for not moving forward with our implementation once I break the news to our Circulation Committee :(. We can't have two very different looking versions of our notices going out to patrons.
The current configuration based on the location served table (which isn't big enough to hold all the locations for our largest member) means patrons receive multiple notices of the same type. We currently tolerate it using the standard notices in Sierra for Hold Pickup and Courtesy notices, but all our other notices are set to all locations so patrons don't receive multiple versions of the same type of email notice.
In an ideal world, our patrons would receive ONE email of each notice type, based on their home library or pickup location (not the item's location code). We want our patrons to receive a single notice that includes all items the patron has overdue/billed/etc. regardless of the owning library and allow our members to customize their own notices. Records that generate a notice with invalid or missing home library codes could go into a daily report or an alternate queue to be resent once the errors were fixed.