Ability to set a specific time delay prior to calling patrons for holds using Polaris Telephony
Currently, outbound Telephony places a call to patrons that a hold is available almost instantaneously after the item has been checked in and moved to a Held status. For some of our larger libraries, the checked in material may not be available for pickup for 2-3 hours - but they have patrons who are coming to the desk expecting to be able to pick up their item right away because they received that instantaneous call. (sometimes the patrons are in the building, get the call, and simply walk downstairs to the hold shelves)
It would help avoid stress for staff and confusion for patrons if we could set a delay in the System Administration settings for Telephony between the time an item to fill a hold is checked in and the time the call goes out to the patron to alert them the hold is now available.
Idea Value
It would help avoid stress for staff and confusion for patrons if we could set a time delay in the System Administration settings, which would prevent hold-filled notices from sending - through Telephony or other notification systems - until that length of time after the item is checked-in to fill the hold. This setting should appear at the system/library/branch levels, for greater flexibility.