Remove extra clicks in PAC when placing holds (nnn other people are waiting message)
When placing a hold request, if there are other people on hold for the same title, you get a "warning" message. We'd like the option to eliminate this message and allow someone to place the hold request without going through this step.
Idea Value
Each step of a "checkout" process can deter people from completing the task. The Baymard Institute shows that 21% abandon checking out because the process is "too long / complicated checkout process". This extra page can also scare people from placing a hold because if they see 900 people are "ahead" of them, they may never get the item. The page doesn't show that the library has 500 copies, and it takes on average 10 days for a hold to get fulfilled.
Either the page should be removed or it should work like the Overdrive hold screen and give you an estimated wait time for the item.
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Ruth Vargas commented
There are several possibilities:
1. Show estimated wait time, like OverDrive.
2. Display how many copies are owned, in addition to number of patrons waiting.
3. Have it display or not based on patron preference - it could be similar to preferred pickup location where PowerPAC remembers the previous selection at the next login, but it's changeable at any time.