ILL Requests to OCLC in the PAC should duplicate check correctly
Currently, when a patron is placing a request for ILL via OCLC in the Polaris PAC, Polaris offers a "local item" to hold if the item is in the local Polaris database. Unfortunately, I have just learned from my Site Manager it is only checking title/author to suggest a match, not format. We have seen the PAC suggest a "local item" for different format (DVD when a Blu-Ray is requested; regular print when a large print is requested) in addition to different item entirely (a remake of a movie when the original is requested; a tv adaptation when a feature film is requested).
PAC should check 020, 024, 028 fields instead of just title/author before suggesting a match.
Sarah Brown
shared this idea
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Stephanie Bertin
commented
We agree! This has been a major issue for us. The match point should be the ISBN (minimum) and ideally the OCLC number.