2 results found

1. Change it so that failed logins don't update last activity date

   Right now in the Polaris SIP environment, if you attempt to get patron information using a 63 message, but you put in the WRONG password, the patron accounts LAST ACTIVITY DATE will STILL be updated.

   We recently had a vendor that for some crazy reason, went through and was attempting a 63 message for all patron barcodes they had on file. This updated the last activity date for tens of thousands of patron accounts.

   Although I suppose there could be some arguments for this behavior, it should not be the default. By default if an account login FAILS, for any reason, but especially because of a bad password, the patron's account should NOT be updated.

   This is especially bad behavior because you can't easily bulk revert this date, which means it might literally take year's for these accounts to fall out of the system and number of patron accounts is one of the factors in our consortium billing formula.

   Right now in the Polaris SIP environment, if you attempt to get patron information using a 63 message, but you put in the WRONG password, the patron accounts LAST ACTIVITY DATE will STILL be updated.

   We recently had a vendor that for some crazy reason, went through and was attempting a 63 message for all patron barcodes they had on file. This updated the last activity date for tens of thousands of patron accounts.

   Although I suppose there could be some arguments for this behavior, it should not be the default. By default if an account login FAILS, for any… more

   33 votes

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   CLOSED  ·  2 comments  ·  Customer Relationship & Account Management  ·  Delete…  ·  Admin →

2. When patron barcode changes, auto-update with Libby

   Currently when a patron replaces their library card and gets a new barcode, staff have to manually reconnect them with their Libby account, which is connected to their old card number. This update should be automated so that patrons who lose their library cards don't also lose access to Libby or other eResources. I'm not sure if this would require an update to the API (?)

   37 votes

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   2 comments  ·  Customer Relationship & Account Management  ·  Delete…  ·  Admin →
   CLOSED  ·  AdminSamantha Quell (Admin, Innovative) responded

   Closing based on the comment from Wes that this can be supported and libraries should contact Overdrive.