Allow missing Web Management Reports Data to be re-added with the correct time period
Twice in the past year we have encountered errors in which the overnight statistics process did not complete leading to a missing day's worth of transactions in Web Management Reports. In both cases we only learned of this missing data later upon running monthly reports and finding an undercount.
Upon being alerted Innovative has been able to retrieve the missing data and add it back to WMR, but doing so adds it to the current month instead of the correct timeframe. This latest occurrence crossed fiscal years for us, essentially breaking the reporting tool for our needs.
Fortunately, this is a rare occurrence, but when it does happen it is critical that the data can be corrected to accurately reflect the dates for transaction.
Jeremy Goldstein
shared this idea
The product manager will review this idea for possible inclusion in a future release.
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Ruth Souto
commented
A critical alert needs to be sent by the system to Support and the Customer when this event happens. It should not be the Customer who discovers missing data one month later. Additionally, it is essential that the data be added at the correct time; adding data in a month later only skews the data for both months and is not helpful.