When a hold has been cleared or is defunct, the information Sierra provides integrated integrated systems (IMMS for our example) over API is not consistent In particular, when clear holds is run in Sierra. During clear holds, the item status either remains at ! On holdshelf or changes to another item status. When it remains as !, IMMS sees the hold is still active and does not instruct staff to clear the item from the hold shelf. Daily and weekly processes are needed to update the item records for IMMS to recognise the changes.

Can the clear hold function in Sierra be developed for consistency of information provided to integrated systems? e.g. Change all the the item statuses when clear holds is run, or provide another in the API that is robust for notifying integrated systems of the update.