Problem:

Currently, the "Prioritize Paging Open Locations First" feature and the "Prioritize Hold Fulfillment at the Pickup Location" feature for Title Priority Paging are incompatible. When you have both turned on, pages will skip closed locations and page at an open location, but will not allow the hold to be filled because there is a copy available at the hold pickup location. However, the hold pickup location is not paged for that item since paging skipped that location, so they don't see that patrons are waiting. This causes staff confusion and also impacts how quickly a patron can receive their hold. We would like to be able to use both features, but currently have to choose between one or the other.

Idea:
Improve the functioning of these features so that they can work together. My suggestion would be that if there is an available item at the Hold Pickup location but that location is closed, the page should skip the hold pickup location and go to an open location, and then allow the hold to be filled.

Relevance: We have a large consortium with libraries that are relatively geographically separated. It would be very helpful to use the Prioritize Fulfillment at the Hold Pickup Location feature to prevent items from having to travel hundreds of miles through courier to make it to a patron when there is an item on the shelf at their local library. However, due to the vast difference in libraries and library types in our consortium (academic, public, and school) we also need to be able to use the Prioritize Paging at Open Locations to prevent holds from getting stuck at closed locations.