Disable Vega Discover Cookie Prompt for Kiosk Sites
As of May 8th, 2024, Patrons at Vega Discover Kiosks which run in incognito mode are now presented with a greyed-out screen with a small white cookie banner at the bottom. For patron privacy, best practice for any Kiosk deployed in a public space calls for the erasure of all browser cache and cookies at the end of the kiosk session. For a walk-up session, there is no clear instruction as to what action needs to be taken to get to the full site, clicking a small "x" in the lower right corner is neither intuitive nor accessible. This prompt should be rewritten for clarity and/or there should be a feature added to disable this feature on published kiosk sites.
To protect the privacy of all users the Cookie Banner is enabled for all Discover use. We understand that kiosk use may be anonymous by nature, however, all customer searching should be able to opt in or out of tracking.
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Kristl Chavez
commented
Please implement this change so that our system can move forward with kiosk sites.
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Ann Sarrantonio
commented
The cookie prompt is severely disrupting our patron experience at our OPAC stations. The message itself is not intuitive. It's hard for patrons to find the 'x'.
We have had patrons calling in saying that their computer isn't working because they cannot use the ordering search engine. -
Tamara Gaskell
commented
Public KIOSKs need to be quick access points with no roadblocks. There should be an option to disable this easily within the site management settings- an on off switch. Stored Cookie preferences work on personal computers and not public access computers. There should be an option to disable this easily within the site management settings- an on off switch.
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Stephanie Nordmann
commented
The cookie prompt is severely disrupting our patron experience at our OPAC stations. The message itself is not intuitive. It's hard for patrons to find the 'x'.
Premium Vega subscribers can remove the message in their custom header. PLEASE allow libraries with a regular subscription to do so also.
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Richard A Mautino PL ILL
commented
There needs to be an option to disable the feature
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Megan Wong
commented
Please disable this. It makes kiosk mode on our OPACs very difficult for patrons
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Paul Hancock
commented
The cookie prompt design does not take into account use of kiosk sites as part of an in-building public access catalog. I support being able to disable this feature for published kiosk sites. I have also seen the mailing list complaints about the message itself being unintuitive.
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Julie Haase
commented
Please disable this. We haven't started using kiosks yet, but we will not start until this issue is corrected as it sounds like a nightmare for public services.
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Danielle Stanley
commented
We would need this to change before we implemented kiosk sites.
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Lisa Ferry
commented
The new cookie permission requirement causes confusion for patrons and as does not work well with our security software. The option to disable Vega Discover Cookie Prompt for Kiosk sites would be very helpful.
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Theresa Retzner
commented
I have been hearing from the public service staff that patrons are becoming frustrated with this situation.
Hopefully this will be resolved quickly. -
Carolyn Coulter
commented
the current situation is confusing to patrons. the language on the overall cookie screen should be clearer, as well.
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Paula Gray-Overtoom
commented
Our library wipes our cache and cookies for all of our in-house OPACs. We would like to be able to disable this feature for our OPACs.
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Julie
commented
Please disable this function on Kiosk sites. A lot of patrons are commenting on how annoying it is.
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Victoria
commented
Please fix this issue...it is difficult and confusing for patrons to use our catalog. Maybe clearer instructions or a feature to disable this?
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Greg RIcker, WTCPL
commented
Our library also uses Kiosks in Incognito mode for our inhouse Opacs. Once the browser restarts after a period of inactivity, even if you acknowledged the cookies, they come back again. We would also like to see an option to turn off the cookie acknowledgements for our in house Opacs.
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Amy Smith
commented
Our library removes cache and cookies regularly as part of our security and privacy policy. There should be an option to disable this easily within the site management settings- an on off switch.
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Lisa Sassi
commented
I can walk around clearing these from our kiosks, but the notice is back up on the first kiosk by the time I get to the last one - and we only have three! It is very frustrating for our patrons as they are trying to click the greyed portion of the screen to try to "wake up" the catalog.
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Anne Argentieri
commented
The new cookie permission requirement has caused serious problems with patron's ability to use the Vega catalog. Our library removes cache and cookies regularly as part of our security and privacy policy. There should be an option to disable this easily within the site management settings.
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Mountain Top Library
commented
The cookie pop-ups are jarring, and results in our patrons feeling stuck or unsuccessful while trying to manage their accounts and view the catalog.