Settings and activity
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53 votes
Vanessa Schwegman
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20 votes
An error occurred while saving the comment Vanessa Schwegman
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73 votesVanessa Schwegman
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Our Downtown location is big enough that someone answering the phone at the first floor Childen’s desk wouldn’t easily be able to go to the 2nd floor to pull the held item while they’re working at the desk. We’d prefer for the pulling of held items to be accomplished all at once via Holds to Action rather than on-demand given the various locations of staff who might end up taking the patron request.
Nearby library staff can still immediately initiate the process of moving the held item even if it does appear on Holds to Action so it would be possible to have the best of both worlds.