SIP2 support for checking in lost items via sorter
Support should be included so that when lost items are checking via automated materials handlers, they should be checked in and processed - bill waived and item status updated appropriately.
Stacey McClain
shared this idea
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Emma Olmstead-Rumsey
commented
Yes, please! The patrons who are returning Lost items are typically the same patrons who are anxious to have their those items checked in immediately in order to resolve the blocks on their account so they can check out new materials.
In addition, having ANY exceptions to what can be handled by SIP check in/smart returns undermines any marketing message of "items will be removed from your account as soon as you put them through this slot." Libraries either have to add caveats to their advertising, which muddies the waters for patrons, or deal with patron frustration when "You said this would get checked in right away!" but it didn't.
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Wes Osborn
commented
Yes, this would be a time saver for us as well. It would also be nice that if it wasn't going to work that it would provide a better error message. Right now I think it just says system or internal error, something really generic.
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Jonas Intia
commented
We'd like to have the ability to return overdue items via our Sort Assistants, and through our Self Loan stations without having to check them in manually through Leap. This would ideally be a standard feature in future versions.