Allow for automatic renewals when a hold is frozen
Allow for automatic renewals on items where the only holds on that item are frozen.
Idea Value
Currently if a hold is frozen, automatic renewals do not work because the hold on the item blocks renewal. This presents a problem because the hold is frozen and the patron does not want the item yet, forcing patrons to return items just to have them sit on the shelf. Allowing for automatic renewals when a hold is frozen will allow patrons to keep their items until the other patron wants them.
Bret Stiffler
shared this idea
Sierra can automatically renew checked out items, even when they have frozen holds, provided there aren't other reasons why the automatic renewal is blocked (fees owed, item has reached maximum renewal limit, etc.).
Libraries having problems with automatic renewals should open a support ticket so that a support analyst can review your configuration and possibly some examples to explain if settings in the system need to be changed to use this feature.
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Lisa Bondy
commented
It would make the most sense to allow an item to renew if all existing holds are frozen. It is bad patron service to prevent a valid renewal, force the patron to return the item, only for the item to go back on the shelf. It also keeps materials circulating and in use.
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Sharon
commented
Allowing a hold to renew while there is a frozen hold promotes good patron service. It just makes sense.
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MEEP candidate July 2024
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Adam Hornsey
commented
It seems pointless to prevent an item from automatically renewing if the only hold on it is frozen
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Anna Pelepchuk
commented
Our system auto renews items with frozen holds. You might need to check with III.