When you retrieve a patron record, the system displays information from that record in the top half of the window. See https://csdirect.iii.com/sierrahelp/Default.php#sril/sril_disp_patron.html for details.

This height of this area of the patron record display is quite short.
While you can make adjustments with WHAT is displayed, the number of columns used in each display is not configurable. (I.e., the Custom Display option always displays the specified record fields in a single column.).

Yes, to view more fields in the patron’s record, you can hover your cursor over the i icon (which no one pays attention to/misses completely), and an expanded display of the patron’s record appears in a pop-up window.

However, this still requires additional action from the staff to get there. You should be able to customize what you want to see, that meets the needs of your staff, and have it show up at the top of the record (an incredibly short field in proportion to the rest of the display).

Idea Value
Remove steps currently needed to see desired/necessary information in a patron record -- save time and frustration.