Customise Encore 'Did you mean' offerings to prevent offensive suggestions
We've had a couple of instances where the Encore 'Did you mean?' suggestions have offered up inappropriate alternatives to the search that was performed.
The first example was that it suggested 'sex manuals' when a search for 'car manuals' was performed.
The second example was that it suggested 'American poets' when a search for 'African poets' was performed, to which our client took offense at.
We would like to see some functionality added to Encore that would allow us to customise what suggestions display and what do not display for the 'did you mean' algorithm. This would allow us to suppress any suggestions which are deemed inappropriate for our clientele.
Celine
shared this idea
This idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.