Settings and activity
70 results found
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4 votes
Grace, if you can open a Support ticket with the old card and the new card, we can ask if they can manually move the registrations to the old card.
I think Jen's suggestion would also work in your case, where being able to update the barcode would re-link their bookings and registrations.
An error occurred while saving the comment An error occurred while saving the comment 
Grace
commented
I have two patrons who are residents of my township. They use their home library card to sign up for events in other libraries in our cooperative. One of the patrons lost their library card and subsequently their card number. We updated the card number in Leap. However, when the patrons logged into Vega Program to see their upcoming events, everything was missing. Vega Program did not transfer their previously register programs to the new card. The patrons have registered for programs at three different libraries, including the home library. Angela, if you want to contact me individually about this, please do. Thank you.
Grace
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40 votesGrace
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29 votesGrace
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72 votesGrace
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15 votesGrace
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50 votesGrace
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23 votesGrace
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23 votes
Updating the request based on customer discussion with product to clarify the purpose of the enhancement.
Grace
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9 votes
An error occurred while saving the comment Grace
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I think the way Innovative has item records set up doesn't make sense to the average user. I know when I click on a hyperlink to see what other books a person wrote, it just takes me to a general page about the author with their works. HOWEVER, what I really want is the hyperlink to take me to a page where I can see the person's books, and their availability.
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28 votesGrace
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7 votes
An error occurred while saving the comment Grace
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Hard agree, it's more efficient.
Grace
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30 votesGrace
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3 votes
An error occurred while saving the comment Grace
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This is a critical ask. I feel like a lot of the features in Vega Discover do not save the time of the reader or the staff. There is so much clicking around. I live in a grey population area, and this is a regular comment from patrons.
Grace
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36 votes
An error occurred while saving the comment Grace
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Boolean operators should be a standard in any library catalog.
Grace
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53 votesGrace
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73 votesGrace
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60 votesGrace
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12 votesGrace
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30 votesGrace
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27 votesGrace
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I do not know how to open a support ticket. I looked around this website and my library's vega program. I will also ask the librarian who took the issue for the patron's information. She came to me, since the calendar is one of my main library duties.