hold placed more than 180 days ago : hold pickup location should always be editable by staff in SDA
Staff cannot change the hold pickup location if a hold was placed more than 180 days in the past (perhaps the hold is frozen, there is a long hold queue, or the book publishing date was delayed). Essentially this means that once past 180 days, Staff cannot manage the hold. We don't want to cancel the hold and then apply an arbitrary "Not Needed Before date".
Idea Value
Many Idea Lab tickets request the ability to batch change hold pickup location or change the pickup location of items with a status of "on the hold shelf". This is another instance where staff cannot assist customers with their hold when the library is forced to change the pickup location (eg. the branch closes or the branch is renamed).
If a hold was placed more than 180 days before the current date staff cannot change the hold pickup location in the SDA. We need the flexibility to do this because:
1) we do not want to cancel and replace frozen holds with the new pickup location (customers freezing holds in the SDA do not want an arbitrary "not needed before date" assigned in the SDA)
2) if we do not change the hold pickup location items that are eventually triggered will need to be managed by the branch (staff cancel hold, replace & trigger the hold before another library in our system fills the hold)
In accordance with the Idea Graduation Workflow guidelines agreed upon by Innovative and IUG, this idea has been closed because it was submitted more than two years ago and has not been selected for inclusion in the product.
This idea is still available for commenting but is no longer eligible for voting.
Ideas that were submitted three or more years ago are archived for future reference.
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Sini Neuvonen commented
Recently one of our branches closed. There were several frozen holds for that branch that could not be transferred to the new, bigger branch that opened close by. So we had to individually email the customers that you have to change your pickup location. This is a problem also when a branch closes for a longer period of time, renovation for ex.