prompt to clear item status at CHECKOUT : option for libraries to determine these statuses
When you checkout an item whose item status is not '-' (AVAILABLE), the system takes special action depending on the item's STATUS value. For those item statuses that generate a system prompt, the library would like the option to determine whether there is a prompt. This would have a significant positive impact on checkout workflows.
[I could place another "idea" for check-in prompts as well]
Idea Value
Our library assigns item statuses to items that generate a system prompt to clear the item's status at checkout (eg. missing, in processing, trace, and unavailable").
I appreciate that libraries may have different checkout workflows surrounding items with an item status that is not "-" (Available), so could libraries have the option to determine which item statuses generate a pop-up do not?
We want to reduce repetitive strain. If we have a specific item status that has no staff action at checkout (and the item should just be checked out to the customer) we want to remove that barrier for staff.
Our self-checkouts have the option to include/exclude item statuses. The workflow for checking out some of these item statuses is easier on the self-checkout than at the staff station (it is not consistent).
I understand that some item statuses require a pop-up. But even removing 1 item status from the list of those that cause a pop-up would help us reduce the time it takes to check out an item.
For new staff, pop-ups require training. Removing pop-ups simplifies our training.
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Alison Pruntel commented
Yes, when checking in items, you are presented with a popup telling you about the current status of the item and asking do you want to check it in, Yes/No. Yes, that's why you're in checkin mode, so seems redundant to ask this. Then, if the item needs to go in transit, you are presented with another popup asking do you want to print transit slip, Yes/No. In our case, we don't print transit slips, so that's a No. These 2 popups require clicking for EVERY ITEM BEING CHECKED IN. Imagine you have a stack of items from another location and are checking them in at your location, all need to go in transit.
Ideally with this and/or any popup, there would be the option to keep your selection for the remainder of your session.
I kind of feel like this was covered back when we had the popup challenge...?