38 results found
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Archiving past and present general newsletters for viewing on the web
We would like to have the capability to archive our generic newsletters for patrons to access at their convenience. Our general monthly newsletters is intended for all patrons to peruse, without specific targeting to particular segments. It would be greatly appreciated if we could either export it as a PDF or have a viewable URL on Promote Web. At the very least, having an export feature to host on our own website would be valuable.
12 votes -
Heat maps
Support "heat maps" or other way of measuring where viewers are looking on a campaign, to improve design of our campaigns. (MailChimp has this)
9 votes -
9 votes
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Allow Font Choice on Forms Fields
I believe this is a simple oversight since you can change font on nearly every other option in Promote minus "forms" fields.
8 votes -
End-of-year Report individualized for patrons
This would enable a library to personalize an end-of-year report mailer based on a template within Promote, allowing them to reach out to patrons regarding their library usage throughout the year. This report is significantly more robust compared to generic Promote mailers, which may necessitate Clarivate assistance in creating a similar template. Some examples of variables that can be included in this report are: activity date range, amount of activity, total cost savings (min/max), material promotions, upcoming events, and more.
Currently, generating a report of this kind requires custom SQL queries, embedding CSV data into template emails, and utilizing an…
8 votes -
Statistics/Metrics based on time period
We would like to get key metrics on campaign performance, such as # of subscribes, # of unsubscribes this quarter. This quarter compared to last quarter. Configurable time ranges. (MailChimp has this)
Example: "We added 100 new subscribers this quarter, but in Quarter 2 we only added 20"7 votes -
Autosave in editor
We've had a couple of instances where our staff are entering content into a campaign, and something glitches or the page refreshes, and hours of work are lost. It would be nice if there were an autosave feature (similar to MailChimp) where Vega Promote saves your work rather than requiring staff to hit Save Changes every time they edit a template or campaign.
Perhaps this could be a feature where you could turn Autosave on and off while you are working within an individual template or campaign, if it's not a global setting. I imagine there might be instances where…
6 votes -
SSO Single Sign On
Add support for Single Sign On to Vega Promote
5 votes -
Allow for additional Sign-up Forms
Currently, we are restricted to just one "Sign-up Form" on Promote. We aim to expand this capability to accommodate multiple sign-up forms for distinct mailing lists that do not intersect with our general publications. For instance, we'd like a separate sign-up form for our Oakland Talking Book Service. This segmentation will allow us to promote it independently from our regular campaigns.
5 votes -
Leveraging Promote for Physical Mailers
Occasionally, we find the need to send physical mailers to our service population. This process typically involves exporting data from Polaris and utilizing templates and CSV files to incorporate mailing information onto postcards or manually affixing labels to the mailers. We would greatly appreciate the capability to leverage Promote's design tool and seamlessly integrate Promote Segments into an exportable, printable mailer format. For instance, being able to design a 4x6 postcard with Promote's design tool, both front and back, and then export it as a PDF (or any printable format) with the mailing address seamlessly incorporated into the printed campaign…
5 votes -
Allow editing of scheduled posts closer to the send time
Problem: The schedule feature completely locks your content 24 hours before the send time which makes it an active hindrance rather than a feature. When you schedule a campaign, it locks all settings, and you can no longer edit the design.
Workaround: Right now, the only way around it is to duplicate the campaign and delete the scheduled one so it doesn't go out.
Solution: Lessen the lock time from 24 hours to maybe 1 or 2 hours. I believe MailChimp allowed you to edit up until the time of sending, as long as you used their "Pause And Edit"…
4 votes -
Reengage inactive patrons
Prebuilt campaign that automatically sends to patrons who are "Inactive" with the library. Library can design each email and configure the flow of the campaign (ie: when it sends and how long to wait before sending the next email).
4 votes -
Text Only Preview
In our previous platform, we were able to adjust the text only version of emails in a separate preview, much like switching from desktop to mobile mode. This would provide additional peace of mind that the information is being sent accurately and accessibly to those who have that preference marked.
4 votes -
Converting emails into templates
If I started making changes in a test email, that end up being changes I would like to make permanently in a template, can there be a way to save my test email as a template or save it as a replacement for a template?
4 votes -
Include the option for showcase titles when selecting in the editor
We observed that the showcase import tool does not permit us to showcase the title of the showcase. While this isn't a major inconvenience as it gives us the flexibility to choose and present the title as we prefer, it would be beneficial if selecting "Show title" could automatically display the showcase title without requiring manual intervention.
4 votes -
A/B Testing Campaigns
Create A/B tests for campaigns so that I can test slightly different version of the same email (including subject line) and see what performs better with my audience.
3 votes -
Enhance Unsubscribe Page
The unsubscribe page should include all subscription options from our sign up form, so that recipients can manage their marketing subscriptions from one place.
3 votes -
Multi-step campaigns
Create campaigns that contain multiple emails that could be triggered based on different actions people take or send to different segments of people to create more complex campaigns.
3 votes -
Net Promoter Score (NPS)
It would be great if we could use Promote to send Net Promoter Score surveys to random patrons after they use libraries services.
Bonus would be if after they rate service there is both a path for the customer and staff. Patron would receive a push to promote the library through social media if great score or ask if they would like to have library reach out to them about their concerns. For the staff end it would be nice to set staff members that would receive the rating especially the bad ones so they can be aware of issues…
3 votes -
Ability to use Promote to send surveys
We would like to send patrons surveys after they attend programs, community survey, end of summer reading etc. To make this effective you will need to pull in usage information from Program or other 3rd party schedulers and use it segmentize them.
Even if we are able to upload a list of patrons to "tag" so that it knows who to send the survey to.
3 votes
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