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LX Starter

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  1. Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.

    Please consider limiting soft bounces ASAP.

    19 votes

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  2. Indicate how much is owed for each item that had been fined or billed.

    9 votes

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  3. Add a link that leads back to the Sierra Desktop app or Sierra Web patron record or Polaris patron record

    15 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  4. Currently, the Notice Activity log only displays delivered or bounced and you have to click into the patron information to see what stage the notice is at. Instead of just delivered also indicate opened or clicked.

    10 votes

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  5. 4 votes

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  6. 4 votes

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  7. 17 votes

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  8. 43 votes

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  9. 19 votes

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  10. 18 votes

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  11. 15 votes

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  12. 17 votes

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  13. Have a reply-to that goes to the owning or pickup library instead of having it go to the one sender email address.

    21 votes

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  14. We should be able tailor the notices to go out to certain item type or loan rules. Ex: certain notices go out to students who check out Interlibrary Loan

    14 votes

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    UNDER REVIEW  ·  1 comment  ·  Admin →
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  15. LX Starter is a massive improvement over our traditional Polaris notification emails, but the one piece we are running into is our library's branding colors become quite distorted in dark mode. With our website we have control over this and we would like the ability to do the same with LX Starter since it seems common place on mobile devices.

    14 votes

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  16. Add more default notice, such as econtent notification, ILL notice, Inactive patron and much more.

    Also the ability to copy a notice and edit to make a new notice.

    30 votes

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  17. LX Starter has only one scheduler for seven days. Add the ability to have a weekday scheduler (Monday – Friday) to send queued notices and a separate weekend scheduler to send queued notices at different times.
    Example: Weekdays Monday through Friday Library sends out notices 9:00am through 8:00pm on Weekends Saturday & Sunday Library sends out notices 10:00am through 6:00pm.

    12 votes

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  18. Right now the links in the notices look like this - which is something I would never click on and I suspect our patrons feel the same. Please make the URL not look like a fake link.

    https://pqw1ypl0.r.us-east-1.awstrack.me/L0/https:%2F%2Fwww.deerfieldlibrary.org%2Fabout%2Fhours%2F/1/02000000l3amnjm4-jb0sbkbc-bkti-ohni-2bkj-c7v8i3ak3ho0-000000/XXVi1ZTSDKTg7fx7ynmjrzj8Eds=318

    20 votes

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  19. The notices function is very useful, but limited. We are only able to communicate with patrons through Sierra on a few occasions. It would be wonderful to be able to send/print notices based on a review file. This way, we could communicate with patrons via Sierra for numerous reasons. My inspiration for this is to send notices just before a patron library account expires. Previously, we haven't had a standardized way to alert patrons to their impending expiration.

    Idea Value
    Sending notices to this effect would prevent service disruptions, promote patron retention, and promote good-will among patrons.

    38 votes

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  20. Alert patrons to their accounts expiring 30 days before expiration date.

    This would be extra helpful with 50% of our circulation being handled through self-check machines.

    Idea Value
    This is an issue, especially with self-checkouts and the system using patron expiration date as the due date. Patrons are familiar with the check out times and do not pay attention to their expiration date and then they accumulate a fine.

    61 votes

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