246 results found
-
Allow staff to unfreeze frozen holds
We'd like a way for staff to un-freeze frozen holds when patrons need help reactivating a previously frozen hold. Currently we have to walk patrons through signing into their accounts to unfreeze the hold themselves, or cancel and replace the hold. Allowing staff to make the change in the SDA would improve customer service and make life easier for our staff.
(Restarting this archived idea: https://ideas.iii.com/forums/952252-archive/suggestions/46917761-allow-staff-modification-of-frozen-holds)
4 votes -
Change the logic for updating the status date change field in the item record
Currently, the item status updated date that is displayed when hovering over the status field in the item record does not update when an item only goes from "available" to "checked out" because the actual status code remains the same "-". These are valid status changes that we want to be able to see. I know that we have the "last checkout" date field, but we want the status updated date to reflect all status changes, including when the item changes from checked out to available and vice versa.
2 votes -
Improved Iconography for Deleted Bibs
Sierra 6.7 introduces a new feature pulling cover art from the 024 field of a record when there is UPC there as long as some other conditions are also met. This is fantastic as it's made our SDA so much more vibrant & useful with all the new cover images displaying.
Putting together a video preview of 6.7 for our staff, I came across something that led to an idea that's largely a cosmetic enhancement, but still somewhat helpful.
I did a keyword search for Jaws and limited the results to DVDs. A deleted bib turned up in the results…
2 votes -
Do not fulfill holds for closed pick-up location
Background:
This is a common request from libraries during a shorter term closure (several weeks - a few months). Staff find it frustrating that we cannot stop holds going into transit to their location during the closure. As a general rule we do not batch change patron holds as each patron may choose to respond their own way to the closing through public interfaces (ex freeze, change the pickup location, etc), so batch-changing the staff end Not Before Date is not viable. The closed library asks other libraries to not send and not fulfill holds for their location but in…12 votes -
Handling Unfilled Pages
This is a resubmission of a recently expired idea & my continued longing to see some long lost development efforts brought to fruition.
Following Disney's lead of recycling years old ideas for theme park attractions, I'd like to see an idea I'd had while working with a former employer brought to fruition in Sierra. We had been using Millennium at the time & the Circulation Product Manager had gotten to a point in development that there was a near-working model on III's test environment (I've got screenshots & even a Captivate video somewhere), but I left that employer & the…
4 votes -
Max Items A-D, But for the Number of Holds Allowed
This is another resubmission of a recently expired idea that I had first suggested over a decade ago when at another library that was struggling how to balance its combination of branch & research library users & the sort of requests they might make. While no longer there, I still see it as a potentially useful means for staff to develop their request processes & create limits within limits.
What I'd like to see is the ability to not only set a hold threshold, where a Patron Type is allowed x holds, but as is the case for the Max…
2 votes -
Split Permissions for Hold Blocks
This is a resubmission of a recently expired idea.
Currently, the ability to override a hold block is governed by permission 92.
A hold might be blocked for a number of reasons. Staff might attempt to place more than the max number of holds allowed for a customer. They might place a hold for a customer on an item they already have checked out, etc.
One scenario especially has been problematic for as long as I can remember:
A patron finds an item on the shelf & takes it to a service point to check out. It turns out that…
2 votes -
Notice Counts Should Reflect The Number of Notices, Not Items Notified About
This is a resubmission of a recently expired idea. I’ve added insights from other users shared in comments on the original post.
Since becoming a III customer in 2008/2009, it's baffled me that we don't see a representation of the total number of notices sent daily via autonotices, but instead have the Notice History feature, which shows the number of items for which notices are sent. I feel like it would be far more useful for statistical purposes if the number of notices sent for each notice type was what's recorded & shared by Sierra.
Beyond metrics, this would aid…
4 votes -
Remove duplicate items from paging list
Remove duplicate items on paging list. This is very confusing for staff. Even if there are 5 holds for an item if my library only has 1 available copy on the shelf then that item should only show up once on the paging list.
62 votes -
New Skins for Sierra
This is a resubmission of a just-closed idea that was pretty well-received with 28 votes. New color options might breathe some new life into Sierra & be a fun way to mark its coming 15th anniversary as an ILS!
Can we get some new skins to choose from for the SDA/Sierra Web?
There are currently two: Half Dome & Glacier Point.
We currently use colors to differentiate between our Production instance of Sierra & our Test version. However, we also have a Training database.
Variety is the spice of life! How about a rose-colored skin, a powder blue, or a…
32 votes -
Add New Patron Block Based on Number of Items Claimed Returned
This is a resubmission of a just-expired idea that had come close to winning on previous ballots.
During the Circulation Forum at this week's IUG, a few libraries brought up their continued interest in going fine free, but also shared how they still faced challenges within their respective institutions from those who felt materials would not come back.
This is a realistic concern, especially for libraries that couple going fine free with the protracted loan periods made possible by autorenewals. It can sometimes be challenging to get customers to return things, so we appreciate the availability of patron blocks that…
27 votes -
Provide An Indicator/Warning When Order Has Already Been Sent to a Vendor
This is a resubmission of a just-expired idea from Jeremy G.:
In the print/send orders function, it can be easy to accidentally upload an order to a vendor multiple times. As a means to mitigate this error I propose a two part feature.
As a first step, the system should provide some indication when viewing the orders to ftp queue if an order has already been ftp'd once. I could see two methods for accomplishing this. 1) Add a column to the queue display for sent date, taking the most recent date present that has been appended to the ISBN…
41 votes -
Allow Rapid Update of Order Status
This is a resubmission of a just-expired idea from Thanyani M:
Rapid or global update to update all Order Status at once.
17 votes -
Expand to Different Order Statuses for the Sierra REST API
This is a resubmission of just-expired idea from Cecelia.
The Sierra REST API does not return the order record for the bib if the order status is "a" (fully paid). It will only return information if it's "on order".
Patrons are unable to place holds on new materials using Innovative Mobile for bibs with paid order records that do not yet have items attached.
7 votes -
Introduce a 'Cancel' Button in the 'Item Already Paid for' Pop-Up Warning
This is a resubmission of a recently expired idea from Nicole T.:
In Sierra's invoicing function, when selecting an order record already paid, a pop-up box appears with a warning message stating, "ITEM ALREADY PAID FOR." Currently, the only option available is to click "OK," which immediately proceeds to the next step of entering the item's price on that paid order record. However, adding a button labeled "CANCEL" in the warning pop-up box would be beneficial to prevent staff from inadvertently continuing to pay for the item on the wrong record. Clicking "CANCEL" should close the warning pop-up without proceeding…
25 votes -
Increase Invoice Limit for Downloaded Invoices
This is a resubmission of a just-expired idea that had come close to being selected in previous rounds of voting. I feel like it's needed even more now that we're using Amazon Business.
The current cap of 99 invoices downloadable per day can impede & dictate staff workflows.
Because of this, our Acquisitions staff must also set limits with vendors like Baker & Taylor, as we can receive more than 99 in a day. It would be optimal if they could download at will up to invoice limit.
Not all shipments are dealt with sequentially, which further complicates matters.
We…
17 votes -
Make Apache logs available sooner
When I look for the Apache logs in the SDA client under Web Master, the logs are a week old. This does not help when the server is suffering under increased bot activity or a DOSS attack. As software only, I can SSH into the server and download the logs but it would be more convenient if the SDA had the logs available immediately. I propose updating the available logs in the SDA to the day before.
3 votes -
Export RFID Pad Server Settings
At my library, the installation of RFID equipment & the entry of the required IPs in Sierra are handled by two different departments. Typically, I'll see a ticket that a new PC/RFID pad has been added & receive a request that the IP be added to Sierra.
In addition to the RFID Pad Server Settings table in Sierra, we maintain a separate spreadsheet of assigned IPs, machine names & information on when & whom the request came from to add or replace them.
While adding & replacing more than 20 IPs this morning, it dawned on me that this process,…
7 votes -
Allow Scheduler to send a file of records to an email address
Allow Scheduler to send a file of records to an email address. At the moment it will only ftp a set of records, which is fine for some purposes but not for others.
9 votes -
Automatically email Manage Holds results to library staff
Have the results of Manage Holds automatically on a regular schedule (ie. each morning).
This would let staff pick holds even if they don't have Sierra open or available. The automated emails could be set up within the Manage Holds function itself, or could be accomplished if Scheduler worked with Manage Holds (right now Scheduler only works with Create Lists and Data Exchange).
10 votes
- Don't see your idea?