always be able to freeze a hold in catalogue(s)
Provide Libraries with the option to "always be able to freeze a bib or item level hold".
If circulation/OPAC rules allow a customer to place a hold, the customer should always be able to freeze it.
At this time, customers cannot freeze a bib level hold if there is an item attached to the bib that could fill the hold. Customers tell us that they want to manage their holds. They are unsure of a "Not Needed Before" date, but they know that they do not want to fill the hold immediately.
This is important for libraries that split out their DVD seasons to different bibs, or libraries that have "super users" that want to request the maximum number of holds, but manage their own reading behaviours.
The product manager will review this idea for possible inclusion in a future release.
Jonathan Gilbert commented
Yes! Having functions that (from the patron's perspective) randomly do or don't work is frustrating for them.
It would be important to make sure frozen holds don't appear on paging lists (they're not supposed to, but currently they do).