535 results found
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Show Hold Expiration Date in Holds View
In the new Vega Discover Account Portal launched this month, the Checkouts & Requests > Holds Requests area shows when a hold is Ready for Pickup, but can it display when the hold expires, e.g. when the item will be taken off the holds shelf? I realize the hold length is determined by our local policy, but can the calculation be done in Vega that this item was put on hold on X date, so "Pickup Expires" date could be X+7 days?
1 vote -
Hoopla Flex records should be included in Hoopla Ingests
We have both Hoopla Flex titles and Hoopla Instant titles. We're using the Hoopla ingest, but it doesn't include records from our growing Hoopla Flex collection. Our cataloging team has been looking at manually loading Hoopla Flex MARC records into our ILS. We had previously stopped manually loading eContent records even prior to purchasing Discover simply because it is so often a losing battle to keep records in sync. We'd be made whole if we could receive all of our Hoopla records through the ingest. Previously, we were waiting for Hoopla to update their API, but I’ve been informed by…
1 vote -
Sort hold queue numbers by their full value instead of just the first digit
In the account portal, users want to sort their holds by where they are in the hold queues. They can do this, but the sort is not by the full value of the number. I can't imagine that anyone would expect the current sort.
I have attached an example.
In this list the sort appears as : 10, 17, 157, 30, 42 votes -
Make all side buttons in the patron account portal go back to the highest level/default
With the buttons on the left-hand side (Overview, Account, Checkouts & Requests, Bills & Fines, Bookmarks, Saved Searches), some of them do not provide easy navigation back to the start once you are within that area. For example, I click on Bookmarks and it takes me to the list of my lists. But if I then click into one of the lists, clicking that button doesn't take me back out to all my lists. There is a breadcrumb navigation trail at the top, which is good, but I would also expect the button on the side to take me back…
3 votes -
Use first name first or nickname for patron account portal
In the account portal, use the initial of the account's first name instead of last name and show the name in the format "First Last"--except when there is a nickname, in which case use the nickname. The circled letters seem designed to differentiate between linked accounts, so I can foresee families in which everyone is labelled with the same letter and you can mostly only see the last name.
(This would only apply when there are multiple accounts. I agree with this idea when there are no linked accounts: https://ideas.iii.com/forums/951766-vega-discover/suggestions/50968153-suppress-the-patron-name-when-account-linking-is-n)
Also, use the first name, or nickname if there…
1 vote -
Support 024 7 for danacode searches (Hebrew items)
Several of our libraries collect materials in Hebrew, and almost all of those items have a danacode as a unique identifier. Some also have an ISBN but many don't, and their only identifier is the danacode, which is found in the 024 (with first indicator 7 in most cases, but sometimes 8 when the 'scannable' danacode is listed also).
However, when you try to search Vega by danacode, it doesn't work. It works without any problems in Polaris and in the old PAC.
A previous idea that was completed (for 024 3) stated: "As we see it, the obvious solution…
2 votes -
When searching with a limiter to a single location using facets, that location should display in the rollup's "On shelf at" text line
Attached is a screenshot of the a search result for the work "found dogs." Our library has three branches: South, Valley Ranch, and West. South's copy is checked out, and Valley and West's copies are on the shelves. The patron has used the location facet to limit to the WEST branch.
You'll notice that because South's copy is checked out, the branches are listed as:
+Valley Ranch|+West|xSouth--South is placed at the end even though it's first alphanetically.However, the line of text that displays above this is "On shelf at Valley Ranch" because Valley Ranch precedes West alphabetically.
We propose…
3 votes -
Wording for Cookie Preferences
The current wording for the cookies is not clear to patrons. Clicking on "Manage Cookie Preferences" displays a pop-up that doesn't actually give the user any option to manage their preferences. It also includes some wording that says "the types of cookies we use are described below" without actually describing them. At the very least, a clearer description about what the strictly necessary cookies are that are being used would be helpful.
1 vote -
Remove the option to freeze a hold once the hold request is already in Held status
Discover's hold management button offers the option to 'freeze' a hold when an item has already been trapped and held for the hold request. Our ILS (Polaris) does not offer the option to freeze holds when a hold is already in held status, so this will always fail. The default error message the patron gets is "Freeze failed. Try again." That message is misleading because trying again will never work. However, the language string is used for ANY failed freeze, so if you edit it, you have to edit it to something clunky like "Freeze failed. Item may be in…
4 votes -
Update internal logic to allow selection of the identifiers (e.g. ISBN, UPC, etc) that Discover sends to Syndetics Unbound for cover images
The Nov 5, 2025 Discover Release Notes (https://iii.rightanswers.com/portal/app/portlets/results/viewsolution.jsp?solutionid=250108121147587&guest=0#mcetoc_1j9d37oot2) introduced format level cover images. Now only one identifier is sent to Syndetics in the following hierarchy / order:
- Configured custom 856 Cover URLs
- ISBN
- EAN/IAN
- ISSN
- UPC
This purportedly fixed an error where incorrect cover images would appear when both ISBN and UPC identifiers were sent to Syndetics, since these ISBN / UPC numbers in the cover image link might come from different records in the rollup.
However, in the case of rollups of thousands of our AV records (Music CDs and DVDs/Blu-rays), this change introduced a new issue:…
8 votes -
back button on resource page
Please enlarge the back button on the resource page. We have several reports from customers that they just don't know what to do when they land on the resource page. There are other ideas to add breadcrumbs on this page or add facets, but can at least the "back" button be more prominent?
3 votes -
Overdrive/Libby Holds Display With Physical Holds
We have received multiple requests from patrons who would like to see their Overdrive/Libby holds display in the list with their physical holds.
Since Vega Discover displays Overdrive/Libby checkouts in a list with physical item checkouts, it is inconsistent and confusing/misleading to not have the holds display in the patron account portal as well.
5 votes -
Possibility to disable fee-payment section
We do not offer online payment to our patrons. We therefore want to be able to disable this in the account portal. Even though we can change the text in the button, we cannot disable the button and the text while the text underneath can be changed, curiously the 1, 00 kr part of the text cannot be edited. This is causing confusion for our patrons.
5 votes -
Account Portal notification information should distinguish between phone call and text message
The "Preferred Contact Method" section in Account Portal displays a phone number with "Home phone" or "Mobile phone" prepended to it if the patron is signed up to receive phone calls or text messages. However, the "Home phone" and "Mobile phone" prefix don't correlate to whether the patron is receiving calls or texts, it's determined solely by which phone number field is being used in the ILS or by the order in which the patron has added/removed phone numbers in Account Portal.
Please update how this information is displayed so that patrons can tell which notification method they are actually…
1 vote -
Improved User Access Management
As a System Administrator managing over 100 Collection Sites, identifying which assets a user has access to requires manually checking every single site. This is prohibitively time-consuming and leads to errors when editing, auditing, or deleting user accounts and Collection Sites. A Centralized User Access Management feature would help audit and efficiently manage user permissions across all Vega Discover assets. Ideally, the feature should allow staff to:
1. Select a User
2. View a comprehensive list of all associated Collection Sites, Kiosks, and Showcases the user has access to.
3. Manage those access points centrally (e.g., bulk removal of access)…11 votes -
Improved User Access Management
As a System Administrator managing over 100 Collection Sites, identifying which assets a user has access to requires manually checking each site. This is prohibitively time-consuming and leads to errors when editing, auditing, or deleting user accounts and Collection Sites. A Centralized User Access Management feature would help to efficiently audit and manage user permissions across all associated Vega Discover assets (Collection Sites, Kiosks, and Showcases).
Ideally, the feature should allow staff to:
1. Select a User.
2. View a comprehensive list of all associated Collection Sites, Kiosks, and Showcases the user has access to.
3. Manage those access points…1 vote -
Improved User Access Management
As a System Administrator managing over 100 Collection Sites, identifying which assets a user has access to requires manually checking each site. This is prohibitively time-consuming and leads to errors when editing, auditing, or deleting user accounts and Collection Sites. A Centralized User Access Management feature would help to efficiently audit and manage user permissions across all associated Vega Discover assets (Collection Sites, Kiosks, and Showcases).
Ideally, the feature should allow staff to:
1. Select a User.
2. View a comprehensive list of all associated Collection Sites, Kiosks, and Showcases the user has access to.
3. Manage those access points…1 vote -
Retain inclusion of "Date added" as a sort option in patron bookmark lists
The temporarily rolled out update still showed being able to sort bookmarked lists by ascending or descending Title and Date, which appeared to be publication date only, not when the patron added it to the list. The original iteration allowed this type of sorting, which was helpful for letting patrons have some kind of control over sorting their lists in their own arbitrary way, for example how soon they wanted to get to a particular title from their list, without having to scroll through the alphabet of titles or know when it was published.
Like the preference to be able…
7 votes -
Include option to sort patron Checkouts and Holds in Account Portal Overview by author
Introduce an “Author” sort and filter option for items in the Account Portal Overview, specifically for:
• Current checkouts
• Active holds
• Reading history
This would allow patrons to group and manage their library items more intuitively, especially when they manage multiple accounts and items.8 votes -
Enhance patron reading history by including edition level metadata for serials
Patron reading history is currently of limited value for serials, like magazines and newspapers, because only the title and date checked out is recorded. Without edition level information e.g., volume, or issue number, patrons cannot reliably identify:
• Which specific magazine issue they have read
• How their reading history relates to citations, or research
This reduces the usefulness of reading history for researchers, students, and magazine readers alike.4 votes
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