413 results found
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unclaimed holds
Currently, patrons cannot view their unclaimed or expired holds on Vega Discover, as they completely disappear from view once the pickup window passes. We would like to request an enhancement that allows patrons to see these unclaimed holds in their account history, clearly marked as "Unclaimed" or "Expired," so they can track what happened to their holds without needing to contact the library desk.
23 votes -
Registration- prevent current users from creating new registration
Patrons who have forgotten their library card number or misplaced their card will create a new account. Others use the same process to create duplicae records to get around limits in OverDrive, Hoopla and Kanopy.
A duplicate check on key fields could help to limit access to additional records. Until a better solution can be coded, it could simply inform the patron that a record already exist with these credentials, please contact your public library.
23 votes -
Item Status Mapping - Availability
Hello,
We would like to have additional Availability options for our descriptions. Currently it is a binary available/unavailable, but we would like an On-Order option for materials that are on-order.
Thanks,
Aaron
58 votes -
Patron Registration form / workflow: allow custom password parameters and selection of home branch
A couple issues with the new Patron Registration form / workflow:
1) we'd like to have control of patrons' ability to set up their PIN directly within the form (we use PINs rather than passwords). As a library system, we currently require a 4-digit numeric PIN, and rolling out the Vega Patron Registration form — that emails patrons with a link to set up a password — would set us up for problems down the road, where patrons are selecting passwords that are outside of the allowed 4-digit numeric PINs.
2) We'd like patrons to be able to select their…
18 votes -
Patron Registration zipcode recommend cities
Patron Registration - patron enters their postcode / zipcode, then Vega displays the associated cities/suburbs based upon that postcode that can be selected.
This option is available in both LEAP and PAC Registration page. It will prevent errors in our patron address data.
19 votes -
Do not display personal info openly on Account Tab.
We have complaints about the Account View in the Account portal showing patron personal info at the top of the screen that cannot be minimized. Customers who login to place holds in the library using our catalog kiosks are particularly upset by this data displaying. It really pertains to anyone who would like privacy on their screen while using Vega. Please put the personal information for the patron behind an edit or view action or tab. The information is so large it is easily seen by anyone walking by. This is big for us for patron privacy.
26 votes -
It would be helpful if clicking on an author's name would result in a list of titles by that author.
It would be helpful if clicking on an author's name in Vega would result in a list of titles by that author, in addition to the short synopsis currently associated with the author's name.
23 votes -
Incorporate Patron Assist stats into Vega Reports
With the release of Patron Assist, staff can now place and cancel holds for patrons directly within Vega Discover. To better understand engagement with this feature, we would like the ability to track its usage. We request that Patron Assist activity be incorporated into the Vega Reports framework.
18 votes -
Creating a showcase from a record set ("ILS list") should have an option to dynamically pull titles from the current state of the record set
Right now, using the 'create from ILS list' feature to create a showcase from a record set creates a showcase with every record that is CURRENTLY in the record set. However, if records are later added or removed from the record set, they are not added/removed from the showcase. This means that the staff member often has to do the same work in two places.
If this change can't be made anytime soon, documentation should at least be updated to reflect that the 'create from ILS list' feature is taking a snapshot, not permanently linking a showcase to a record…
48 votes -
Give Libraries the ability to configure whether patrons can add a second email address or telephone number to their account
When a patron adds a second email address or telephone number in Vega Discover, it is stored in a separate field in the Sierra patron record. This can be misleading because Sierra notices are sent only to the first email address or telephone number on the record. Any additional email addresses or telephone numbers are ignored for notices.
Until Sierra notices support sending to multiple email or telephone fields, we want patrons to be able to update their existing email address or telephone number, but not add a second one.
12 votes -
cookies
The managing cookie prompt needs to change ASAP. There are 2 main issues with the current prompt: 1) The entire screen is grayed out until you acknowledge the cookie prompt (something I know others have posted about) which means patrons and even staff who don't realize you need to x out of it or manage your preference get confused about why nothing is working. 2) It doesn't save your preference at all so if you close the tab/window or even log into an account you get the same cookie prompt again and again, something other sites don't do, which seems…
12 votes -
Password reset page doesn't look like it belongs to our Vega site
Patrons have expressed concern that the password reset page doesn’t resemble an MCPL page. One of them called to make sure they weren't being scammed. We have patrons of all levels of tech-savviness using our catalog. We'd love to be able to customize the look of this page or at least add our logo so that patrons aren't confused by the different look, feel, and URL of the password reset page.
17 votes -
Don't disable the hold button if there are no holdable items but there are open orders
Right now, if a non-holdable item comes in first (fairly common occurrence) and holdable items are on order, customers are not allowed to place holds.
11 votes -
Account Portal : Checkouts & Holds & Reading History
In the account portal the 3rd option on the left includes Checkouts & Holds & Reading History. There is not enough space for those 3 terms. The text will not wrap. If the text cannot wrap, can we have a separate option for "Reading History". We have had many customers ask if that could be on a separate page.
24 votes -
Display a call number in search and full view for the format even if all copies are unavailable
The two main pieces of information people need when they are looking for an item are the title and the call number. The call number should ALWAYS appear on search results and any other page following. Right now, the call number only appears in search results if there are available copies. This prevents people from seeing where they could browse for similar titles. Please put call numbers everywhere they need to be.
19 votes -
Customization of "Duration of temporary status (hours)" per branch
In the current configuration, libraries can only apply the “Duration of temporary status (hours)” setting as a global value across all items. We would like to request the ability to configure this setting at the branch level.
Circulation varies significantly across our branches. Some experience high turnover while others have low activity. As a result, the time required for staff to reshelve materials differs from branch to branch. Allowing this setting to be adjusted individually for each location would provide patrons more accuracy of where they can find items in the branch.7 votes -
Move "Location" filter towards the top near "Availability" filter
Patrons are confused about Availability and Locations filters--they believe there's no way to search for items available at specific libraries. I would love to have the option to move locations up near the top of the filter lists, below "Availability" so that patrons can see the filters grouped together.
7 votes -
Vega Reports: track users that leave Vega Discover to access an external third-party resource via resource URLs
Problem:
Our library spends a significant amount of staff time and resources ingesting and maintaining third-party MARC records (e-content providers, databases, and external links) into Vega Discover. Currently, we lack the visibility and metrics needed to determine whether this workload directly benefits our stakeholders or influences patron behavior.Objective
Track and quantify patron redirect events—specifically when a user clicks a URL within a resource record to leave Vega Discover for an external, third-party resource.Data Requirements (Desired Metrics & Dimensions)
The tracking solution should capture the following:Target Domains: The top-level domains patrons are redirecting to (e.g., overdrive.com, ebscohost.com).
Exact…
13 votes -
Add number of holds waiting for checked out items.
Some borrowers want to know how many holds are on the items they have checked out so that they know which items they won't be able to renew. It also helps the borrower decide which items they might want to finish first.
14 votes -
Account Portal - limit default collection options
In the account portal we would like a way to limit what is displayed in the "default collection" drop down. Often times there are times when we might have a collection site used for testing or one not ready to be discovered that the patron will have access to.
19 votes
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