420 results found
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Remove the option to freeze a hold once the hold request is already in Held status
Discover's hold management button offers the option to 'freeze' a hold when an item has already been trapped and held for the hold request. Our ILS (Polaris) does not offer the option to freeze holds when a hold is already in held status, so this will always fail. The default error message the patron gets is "Freeze failed. Try again." That message is misleading because trying again will never work. However, the language string is used for ANY failed freeze, so if you edit it, you have to edit it to something clunky like "Freeze failed. Item may be in…
19 votes -
Update internal logic to allow selection of the identifiers (e.g. ISBN, UPC, etc) that Discover sends to Syndetics Unbound for cover images
The Nov 5, 2025 Discover Release Notes (https://iii.rightanswers.com/portal/app/portlets/results/viewsolution.jsp?solutionid=250108121147587&guest=0#mcetoc_1j9d37oot2) introduced format level cover images. Now only one identifier is sent to Syndetics in the following hierarchy / order:
- Configured custom 856 Cover URLs
- ISBN
- EAN/IAN
- ISSN
- UPC
This purportedly fixed an error where incorrect cover images would appear when both ISBN and UPC identifiers were sent to Syndetics, since these ISBN / UPC numbers in the cover image link might come from different records in the rollup.
However, in the case of rollups of thousands of our AV records (Music CDs and DVDs/Blu-rays), this change introduced a new issue:…
17 votes -
Add filter for circulating items
Our customers are repeatedly asking to be able to have a filter for including only circulating items (excluding reference materials). This is particularly useful for materials that are heavily collected in our Research Center and Resource Centers. If customers could limit to circulating, they could more easily find items they can check out, and we have received multiple requests for this feature.
8 votes -
Don't allow duplicate holds on titles/items
We are having issues where the original hold placed is not being placed on our server quickly enough (We have already worked with support on this and done everything they have suggested). When the user does not receive an immediate notification that the hold has been placed, they will click the place hold button again, which results in duplicate holds. We need to have some kind of lock in place while the first API call is in progress, regardless of how long that takes, as the first hold does eventually get placed and now the customer has reserved two (or…
3 votes -
Better Error Message for Users Trying to Return OverDrive Kindle Titles
I'm not sure if it's possible, but it would be really helpful for users who try to check in an OverDrive title they have on Kindle to get an error message other than the general one that says to try again later. Titles that have been sent to Kindle need to be checked in through Amazon. Most of our patrons go through the Libby app, which gives them return instructions there, but we've had a few try to return these titles from their Vega account portal and are confused when they get an error.
9 votes -
Allow Collection Site Admins to Give Their Staff Patron Assist Permissions from User Roles
Site Admins at the collection site level should be allowed to grant/edit/remove Patron Assist permissions to their staff instead of at the Main Site Admin level.
Within a large consortium it could take hours to grant the Patron Assist permissions to all accounts. Plus, Collection Site Admins should have the ability to customize their staff as needed without consortia oversight.
7 votes -
Available toggle in Showcases
We would love to have the ability to only show items that are available to check out in our showcases. This way, we could create long lists of items that don't remain static in their appearance, but instead show patrons different items based on what they could take home today. Seeing only the same 6 items on the front page every day gets old fast.
11 votes -
Display Booked Items in the Patron Account Portal
We use Bookings Maintenance for a number of popular, high-demand resources, including Book Club Bags, mobile hotspots, and other reservable items.
It would be very helpful if patrons could view their booked items directly within the Vega Discover account portal, alongside their other holds and requests. Currently, bookings are not displayed there, which can be confusing for patrons who expect their account to provide a complete view of their activity.
Adding Bookings to the account portal would create a more consistent and intuitive patron experience, reduce confusion, and eliminate the need to direct patrons to the classic catalog solely to…
3 votes -
Kiosk timeout period
Please make it so that the timeout period for kiosks can be applied only when a patron has logged into their account. While there might be a need to end a session if a patron has only done a search for something, it seems much more important to make sure a patron's account is logged out in a timely manner if they've forgotten to that themselves.
18 votes -
Allow Vega to item level holds
Currently Vega only supports title level holds. It would be nice if Vega had the same behaviour as WebOPAC and allow item level holds.
8 votes -
Suppress the patron name when Account Linking is not on
When viewing checkouts in Account Portal, the patron name appears next to every checkout. I know this is groundwork for the yet to release Account Linking function but please do not show this when there are no linked accounts. Patrons have already reported that this is not helpful.
15 votes -
Prioritize 800/830 for series display before 490 field
Sometimes the series displayed on the item (i.e. what goes in the 490 field) is not unique enough to distinguish it from another series with a similar title. However, the 800/830 fields allow for this distinction by displaying the unique authorized version of the series. Therefore we would like the 800/830 prioritized for display and the 490 to only display if there is no 800/830 field. Attached is the example we encountered where the series statement displayed on the graphic novel series (490 field) exactly matched that of the regular print (not graphic) series. This resulted in the link to…
49 votes -
Cover images displayed for saved searches in Account Portal should reflect newest content
We received feedback from a patron to say that the Saved Search view in Account Portal is not as helpful as the previous view since you cannot tell at a glance that there are new materials that meet the search criteria.
Previously, if a search was sorted by "newest first" you could see at a glance when new titles were added. With the current display in Account Portal, the latest title does not show up on top of the cover image view. A patron would have to run each search daily to see if there are any new titles and…
7 votes -
Add More Options for "Results Per Page"
Some patrons have reported they would like more options for the "results per page" when searching -- specifically, an option for 100. The PAC gave options up to 100, but Vega Discover only gives options up to 40 per page.
10 votes -
Allow for more information to be searched while using the Search Editions bar in the Resource pages
For materials that have a large number of editions, the search bar feature doesn't currently assist with narrowing down to a specific item. It will only search for Item Record Data. Being able to search for the Publication Date, Edition, and Publisher would assist those looking for a specific material.
11 votes -
Customize no-reply@iiivega.com
Now that the Citation function has been improved to include the ability to copy or email, we are happy to have it as an option for patrons. Please allow us to set a from email for this as patrons will be confused by the no-reply@iiivega.com email address.
The same goes for the Share/Email option.
Even better, add Citation and Resource Page sharing to LX Starter so that we could customize a branded template for these patron-initiated emails.
29 votes -
Consolidate identical subject headings into a single concept in facets
In Vega Discover, Concepts are currently generated separately for each instance of subject metadata drawn from fields such as 648, 650, 653 etc, including distinctions based on indicators and thesaurus codes (e.g., LCSH, FAST, local/uncontrolled terms). As a result, identical subject headings can appear multiple times as distinct Concepts, even though the visible label is the same. This leads to unnecessary duplication and forces patrons to choose between several identical facet values, creating confusion and reducing the usefulness of the facet.
It would be highly beneficial if Vega could normalize and merge identical subject strings into a single Concept, regardless…
20 votes -
Wording for Cookie Preferences
The current wording for the cookies is not clear to patrons. Clicking on "Manage Cookie Preferences" displays a pop-up that doesn't actually give the user any option to manage their preferences. It also includes some wording that says "the types of cookies we use are described below" without actually describing them. At the very least, a clearer description about what the strictly necessary cookies are that are being used would be helpful.
14 votes -
Add LitText to the Literary Form facet
Expand the Literary Form Facet to Include Audiobooks with LitText Coding I am requesting an enhancement to add LitText to the Literary Form facet, as audio materials are currently not represented. Audio materials that contain Literary Text (LitText) coding should be included in the Literary Form facet to provide a complete and consistent discovery experience. Including these titles would improve patron access by allowing users to accurately filter and find fiction and nonfiction audiobooks that match their interests, while also supporting reader's advisory efforts and reducing staff time spent locating materials manually. Currently, the exclusion of audio materials results in…
5 votes -
Give patron ability to add titles to Reading History
We have patrons that read books not provided by the library and would like the ability to add those titles manually into their reading history. This way they can have all of them in the same spot. I imagine this would act similar to something like Goodreads.
36 votes
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