Option to suppress holds postition in queue in patron account
We would like to have the option to suppress the patron's holds position in the queue from displaying. We don't have it display in our current PAC and we don't want it to display in Vega either due to it being misleading since the algorithm prioritizes a library's own patrons first which often changes the order.
Margaret Rose O'Keefe
shared this idea
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Eric Lozauskas
commented
Yes, please make a toggle option to disable the display of holds queue position, specifically to suppress the display of "Place in line # - waiting" from being shown on the Bookshelf under "Holds". For consortia and other large systems this display becomes problematic as a patron may seem to be far down in the queue (in the hundreds) but may actually be getting their item much sooner due to holds processing rules (local library fulfills local patron's requests first before other libraries in the system).
We want to avoid patrons from getting discouraged at their place in the queue, cancelling and just purchasing the book instead of using the library. Thanks for the consideration!
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Kathryn Brew
commented
We are a large consortium and prioritize local patron holds the same way. Therefore, we also turned off the queue position in Encore, and would like the option for Vega.