95 results found
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Add text before the patron's name - depending on their patron type.
We would like to have the ability to add text before the patron's name - depending on their patron type. Right now we use Putty path AASOC #072 to call a message for our children's cards that reads " To the parent or guardian of", we would like that same functionality in LX starter.
13 votes -
Add message to account when "marked as spam"
Please also put a message in the patron account when they mark our email as spam. I think anytime the notice preference is automatically updated by the system, a note should be added.
35 votes -
Have an option to NOT automatically update notice preference when an email hard bounces
Default contact method:
Have an option to NOT automatically update notice preference when an email hard bounces.We have many patrons that have the notice preference type for text message but also receive emails. If their email bounces and the notice preference type is changed, they will no longer receive the text messages they signed up for.
OR
Have an option to only change the default notice type if it is already set to email.
19 votesWe will consider this idea for possible future development. Thank you!
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More information added to bounced email notices
Currently, the email notification that is sent to our designated library email box only list the email address of the patron that has the bounced notice. Please add at least the patrons name and barcode. Adding a copy of the entire notice would be better
18 votesWe will consider this idea for possible future development. Thank you!
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Change the term “Mail” to “Print”
I would like to see consistent terminology for the communication methods available in LX Starter. Currently, the term “Mail” is used in some places to refer to printed notices, while the term “Print” is used in other places, like the ILS.
One example of where the term “Mail” is used is in the Default Contact Method setting under LX Starter > Settings > Communication Settings. This setting allows library staff to indicate the fall back communication preference for hard bounced or complained email addresses, until they are resolved. However, in both Polaris ILS and Sierra ILS, the term “Print” is…
14 votesWe will consider this idea for possible future development. Thank you!
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Offer sorting options for Notice Activity Logs
Currently, it seems the Notice Activity Logs page can only be sorted by the Time Sent column. I would like the ability to sort by any of these columns, especially patron name or barcode. This would allow us to see all of this type of notice that was sent to a particular patron when they report problems receiving LX Starter notices.
18 votes -
Book icon being used to represent DVDs when cover art isn't available.
I'd like to request that LX Starter change the icon associated with missing DVD cover art to something that represents that the item is a movie. Currently, when DVD artwork is not available, LX Starter is subbing in an icon which shows a silhouette of a book.
28 votesWe will consider this idea for possible future development. Thank you!
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Pull DVD artwork for notices using BOTH ISBNs and UPCs
Pull DVD artwork for notices using BOTH ISBNs and UPCs
51 votesReviewing this idea for future development.
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Add more notice filters
Add the ability to filter by notices last action: sent, received, or opened
15 votes -
Show copy of the notice sent in LX starter backend
When we look at the notice information LX Starter backend, we should be able to see and download a copy of the notice sent to the patron.
This would give you the ability to print out the notice if necessary - to either mail or hand the patron.
36 votesReviewing this idea for possible future development.
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Show amount due in the backend of LX Starter
For Bills (and the future fines notice) Show amount due in the backend of LX Starter with the rest of the notice information
11 votes -
Please make Performance Stats searchable by date
Please make Performance Stats searchable by date as opposed to being cumulative day after day, forever.
17 votesWe will consider this idea for possible future development. Thank you!
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Add setting for default font in branding setup
In the library brand settings, add the ability to select a different default font for all templates which have not yet been customized.
27 votesWe will consider this idea for possible future development. Thank you!
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Update templates using a saved block that is modified
When a saved block is edited, we would like it to automatically update any templates using that saved block rather than having to go to each template and re-add the updated block to each template one by one.
41 votesWe will consider this idea for possible future development. Thank you!
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Grouping Items Renewed separately from Items Not Renewed
There's a need for different blocks within the Almost Due / Auto Renew notice.
The top block should group all the items that failed to renew and are due soon. The second block should group all the items that renewed and are due later.77 votes -
Need a Renewals Remaining Merge Tag
There needs to be a Merge Tag which coincides with Renewals Remaining. I'm told that the current Merge Tag only applies to Renewals Used.
26 votes -
Hard Bounces management tracking
We've ran into difficulties trying to progressively clean up our bounces. Staff have to keep a google sheets to know what things have been corrected (unless they keep leap open as well and see if the patron has the "edited" in the notes). Would it be possible to evaluate some way to better manage the clean ups?
One idea offered was a check box for Resolved (Thanks Amy Al-Shabibi)
31 votes -
Limit number of soft bounces.
Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.
Please consider limiting soft bounces ASAP.22 votesWe are planning on limiting soft bounces this quarter (Q3 2023).
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Add bill or fine amount to notice report
Indicate how much is owed for each item that had been fined or billed.
10 votes -
Link back to patron record in ILS
Add a link that leads back to the Sierra Desktop app or Sierra Web patron record or Polaris patron record
16 votes
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