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  1. PROBLEM: When I search for an item via F3 Search/Holds, after finding the desired item and clicking to place the hold, a popup screen appears called "Search for patron." If I don't have the library card number but instead type in a name, and there is only one matching result, there is no way to preview whether that patron account is truly the correct one or not. Plus, for libraries with multiple branches, it is helpful to see the preferred pickup location.

    SUGGESTED SOLUTION: in other areas/screens, there is a small i (info) button that one can hover their cursor…

    7 votes

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  2. Intergrating Sierra with IMMS, Sierra does not show the placement information from IMMS on item records. In particular, when the items are stored in chaotic placements such as hold shelves. This means that looking for an item on a hold shelf or other chaotic type location in Sierra, the user has to copy the barcode from Sierra to IMMS to pin point it's known location.

    With further integration, it would be great to see placement information in Sierra to assist staff with helping customers find items on hold shelves in particular.

    11 votes

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  3. Right now NCIP for Symphony, Voyager, Polaris, Koha and Evergreen all accept ISBNs, but Sierra's does not.

    3 votes

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  4. It would be nice if there was a setting in the Receiving function to limit your search to only items available to be received. We search by PO and have to wade through loads of items already received and billed. This was available years and years ago on the old Horizon system.

    7 votes

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  5. The Situation: Our library's room checkout suddenly shorted to a hard limit of 6:00pm. I discovered that last year's spring break hours were listed in the Hours Open table and last year spring break occurred earlier in March.

    The Problem: Entries in the Hours Open table do not include the year. If the year was included, hour checkout issue wouldn't have been an issue.

    Solution #1: Add the ability to include the year to Hours Open table. Default to the current year but have the ability to change the year.

    Solution #2: Revamp the Hours Open table. Modifying the Hours…

    7 votes

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  6. In Sierra, on Windows 11, when you click "Tile Vertically" so you can see multiple records at the same time, it makes the windows too long, so that the bottom of the windows get hidden behind the taskbar if it is locked. It does not do this if you maximize a record window, or if you use snap. It only seems to be the "Tile Vertically" function.

    We use this function a lot to compare records for deduplication, and it is really annoying to have to manually resize windows so you can see the whole thing.

    15 votes

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  7. There SHOULD be an OpenAPI definition document available for Sierra's APIs via Swagger, but currently, there is not.

    The OpenAPI definition document (https://swagger.io/specification/) is a standardized format for describing the structure and behavior of an API. It is a machine-readable document, usually written in JSON or YAML, that provides a comprehensive blueprint of an API's endpoints, operations, input/output parameters, response formats, authentication methods, and other essential details.

    For comparison, here is an example for the Polaris API / Swagger install (on an iii training server):
    https://polaris-training.polarislibrary.com/PAPIService/swagger/v1/swagger.json

    Benefits of an OpenAPI Definition Document:

    * Standardization: Provides a consistent format
    30 votes

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  8. Idea: Create an additional notice type, Hold Pickup Reminder/Courtesy, that can be configured to send a reminder notice to patrons that they have a hold ready for pickup that is about to expire, similar to the courtesy notice for checked-out items.

    Relevance: When you place an order for pickup at most other businesses, you are sent a reminder email before the pickup deadline that the item is ready for pickup. Libraries would benefit from a similar option, especially those that use hold pickup lockers where there is limited space for holds. This way, if a patron decides they don't want…

    32 votes

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  9. In the PIN reset workflow, when a user enters a new PIN and confirms it with a different value, the message “New PINs do not match” is displayed. Currently, this string does not appear to be configurable via the messages.conf or messages_lang.conf files, and cannot be localized.

    This limits our ability to fully support non-English users and ensure a consistent and accessible user experience across the system.

    Suggested improvement:
    Allow the “New PINs do not match” message to be configured through messages.conf, using a key such as RESETPINSDONTMATCH, or by extending the functionality of the existing REQ

    4 votes

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  10. Staff assisting any customers who cannot pickup all their ready holds at once, would benefit from seeing and sorting the expiry date of holds in the patron's holds list. This will assist with preventing their holds from expiring and being placed again.

    5 votes

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  11. The form endpoint is used to identify cases in which a patron must place a volume level hold or is restricted to an item's home library as a pickup location. Both of those involve item level specifics and yet the endpoint only works with bib records. This is an issue in particular with multi-location libraries/consortia who use the home pickup feature.

    As an example, a sample bib record has two attached items, one which uses the home pickup feature such that it may only be picked up at library A, and one that does not restrict pickup locations so may…

    4 votes

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  12. 4 votes

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  13. Problem:
    In the current version of the Sierra system, restricted or sensitive bibliographic records can only be suppressed from the public catalog but remain visible and accessible to catalogers within the system. This visibility creates the risk of accidental editing, publishing, or mishandling of these records, particularly:

    • Restricted Records: Some records are sensitive or confidential and should not be visible to all catalogers.
    • Records Under Review: Records undergoing auditing or verification need protection from edits until the review is completed.

    • Recommendation:
      Introduce a feature that allows the System Administrator or Cataloging Supervisor to hide specific bibliographic records within the Sierra…

    10 votes

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  14. It is very easy to accidentally overwrite a review file in create lists. There should be a pop-up that asks if you want to overwrite the file so that you know you're doing it.

    3 votes

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  15. For volume records, it would be helpful to have 'volume' listed as an option in Admin - Settings - New Record Templates (see attachment). When adding volume records, it would be helpful to have the desired 'volume' template appear in the same way our item record template appears. Currently we have to always select the volume template we want to use. All the other options are listed and it would be nice to have 'volume' listed as well.

    5 votes

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  16. Problem: The text of emails sent when using the Approval and Denial notifications in Recommends cannot be currently altered. We would like to be able to provide more customer friendly email templates to patrons that allow us to explain why an item was denied or what the process is for items that are approved.

    Impact: Being able to communicate with our patrons at the outset of the process will save staff time by not having to have go back and forth with customers over email to explain processes and reasons for purchase requests. Additionally it will improve the customer's experience…

    4 votes

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  17. Idea: add the money owed fixed field as an option for a data point in the Bills Notice Data Library for print templates.

    Value: Some libraries would like to be able to call out to users how much in total they owe on their account, not just the total of the items on that particular bill. Adding this field to the data library would enable them to do so.

    4 votes

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  18. Sierra queues the hold for paging at the time the hold is placed, based on the data the hold was placed with. If the hold is modified after that (by changing the Not Wanted Before date), those changes don't update the paging queue, and Sierra will continue to page as if the hold had not been modified.

    10 votes

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  19. Saved Queries in the SDA should function the same as they do in SierraWeb.

    In the SDA:

    If the first review file with search results in Sierra Create Lists is based on a specific record type (e.g., bibliographic record), and you create a saved Cross-Tab query based on the same record type, then the selection of the two fields in the Cross-Tab Field Selection panel will be retained when switching to another bibliographic review file in Sierra SDA.

    If the first review file with search results in Sierra Create Lists is based on a specific record type (e.g., bibliographic record),…

    3 votes

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  20. The Invoice Summary that is sent after posting invoices only lists the voucher number. Our Finance department has to go through the Invoice Register and match the invoice number to the voucher number to know what invoices should be paid. This is very time consuming, and susceptible to human error. Please consider adding the invoice number to the Invoice Summary.

    16 votes

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