71 results found
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Show amount due in the backend of LX Starter
For Bills (and the future fines notice) Show amount due in the backend of LX Starter with the rest of the notice information
8 votes -
Please make Performance Stats searchable by date
Please make Performance Stats searchable by date as opposed to being cumulative day after day, forever.
13 votesWe will consider this idea for possible future development. Thank you!
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Add setting for default font in branding setup
In the library brand settings, add the ability to select a different default font for all templates which have not yet been customized.
24 votesWe will consider this idea for possible future development. Thank you!
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Update templates using a saved block that is modified
When a saved block is edited, we would like it to automatically update any templates using that saved block rather than having to go to each template and re-add the updated block to each template one by one.
30 votesWe will consider this idea for possible future development. Thank you!
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Grouping Items Renewed separately from Items Not Renewed
There's a need for different blocks within the Almost Due / Auto Renew notice.
The top block should group all the items that failed to renew and are due soon. The second block should group all the items that renewed and are due later.53 votes -
Need a Renewals Remaining Merge Tag
There needs to be a Merge Tag which coincides with Renewals Remaining. I'm told that the current Merge Tag only applies to Renewals Used.
15 votes -
Add a list of merge tags and what they correspond to in the ILS
Merge tags use different terminology than either Sierra or Polaris ILS. Create a key that maps merge tag names to the corresponding field in each of the two ILSes so that users can understand what data will be pulled when they insert a particular merge tag.
34 votesWe are actively working with our Documentation team to produce this documentation.
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Ability to send test message with data pulled from the ILS
The key functional feature of the notice templates are merge tags. When sending a test message, the most important thing you would want to be testing is whether merge tags are displaying correctly. However, since dummy data is used in the test notices, the test notices don't allow you to assess if your merge tags are working or not. It would be really nice if test emails could be sent with data pulled from the customer's ILS so we could see if our merge tags were working.
43 votesReviewing this idea for possible future development.
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Include Individual Plus Total Costs in Bills
The bill currently shows the total amount owed (sum). They should also display the individual item costs included in the bill.
Make it an option to also include the item cost in the overdue notice as well (incentive to return!).
In our date due slips (JasperSoft) we include the cost of each item and a total cost to show what the patron saved by using the library vs. buying.
16 votesWe will consider this idea for possible future development. Thank you!
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Hard Bounces management tracking
We've ran into difficulties trying to progressively clean up our bounces. Staff have to keep a google sheets to know what things have been corrected (unless they keep leap open as well and see if the patron has the "edited" in the notes). Would it be possible to evaluate some way to better manage the clean ups?
One idea offered was a check box for Resolved (Thanks Amy Al-Shabibi)
21 votes -
Limit number of soft bounces.
Limit the number of soft bounces to 2 and then it becomes a hard bounce. Patrons with email soft bounces, are not getting any notifications. Hold Notices are negatively effecting our customer service since patrons only have 5 days to pick up the item and they are not receiving the notice. The suggestion to manually monitor and update bounced emails is time consuming and requires daily staff time which is already limited. When larger library systems move to LX Starter, this could be potentially thousands of emails to monitor.
Please consider limiting soft bounces ASAP.18 votesWe are planning on limiting soft bounces this quarter (Q3 2023).
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Add bill or fine amount to notice report
Indicate how much is owed for each item that had been fined or billed.
9 votes -
Link back to patron record in ILS
Add a link that leads back to the Sierra Desktop app or Sierra Web patron record or Polaris patron record
14 votes -
Display actual status on Notice Activity Log page
Currently, the Notice Activity log only displays delivered or bounced and you have to click into the patron information to see what stage the notice is at. Instead of just delivered also indicate opened or clicked.
9 votes -
2 votes
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2 votes
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15 votes
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39 votes
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18 votes
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17 votes
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