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  1. In the i-tiva 3.0 dial-in process, there are menu navigation issues caused by a SIP2 Due Date (AH field) formatting issue. These issues cause the dial-in process to fail.

    In SIP2 message 18 (Item Information), Polaris is currently returning the Due Date in the following format:

    DD/MM/YYYY HH:MM:SS

    Because the SIP2 standard does not define or enforce a required date format, i-tiva relies on vendor-compatible parsing. i-tiva has confirmed that this specific format is not parsed correctly and results in call-flow failures.

    i-tiva supports the following date formats, any of which would resolve the issue:
    • DD/MM/YYYY
    • D-M-YY
    •…

    1 vote

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  2. A patron doesn't have their library card number on hand, can there be a way to change the circ status to lost from the item record so the replacement cost can be automatically be charged to the current patron's record? At least from the owning library's side, I understand messing with anything in the 'Details' tab shouldn't be done by another library. Hopefully, it can be done with less hoops to jump through by going through the item history and making sure to select the correct patron or hitting any of the other tabs.

    1 vote

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  3. We are removing overdue fines for our Children and Teen collections and wanted to enable auto-renew for the collection codes that are related to the Children and Teen collections, but realized auto-renew can only be enabled on an organizational level. It would be great if there was the ability to enable it on a collection level, especially for children's materials as, I'm sure we're all familiar, children are really bad at remembering to renew or return

    4 votes

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  4. Make temporary shelf location visible on picklist. Adding this to the picklist will allow staff to quickly locate items that might be on display or some other temporary shelf location.

    2 votes

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  5. In Polaris System Administration, there is existing functionality to suppress UDF 1–5 in the Web App (Leap), which allow the fields to be written to, but prevents staff from viewing or editing them.
    We would like to request that the same suppression functionality be extended to Patron Custom Data Fields. Currently, the only available option is to enable these fields, which simply turns them on or off. This lacks the flexibility we need.

    Adding suppression capability to Patron Custom Data Fields would greatly enhance our ability to manage sensitive or system-used data more effectively.

    2 votes

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  6. On the All Items tab of LEAP bib records, it would be helpful to have page turning buttons at both the top and bottom of the list for ease of navigation

    5 votes

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  7. Add a reporting-only way to map Collection Codes and/or Material Types into any number of user-defined reporting groups, with many-to-many membership. Grouping logic should live in a maintained mapping table (not hardcoded in reports) so changes update all dependent reports automatically.

    Problem

    Only staff with database access can currently create sequel/SQL mapping tables (e.g., MapCollection, MapMaterialType) for flexible rollups. Others must regroup exports manually, which is inconsistent and fragile.

    Provide a UI-managed “Reporting Groups” feature that acts like a built-in mapping/lookup table:
    • Many-to-many: one code can belong to multiple groups; groups can contain multiple codes.
    • Reporting-only: no impact…

    12 votes

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  8. In the PO Line Item screen, when the Status is set to 'Canceled', the Segment Status correctly shows 'Canceled', but the Payment Status still displays as 'Open'. We would like to see a 'Canceled' Payment Status option added so the record more accurately reflects the true state of the transaction. This enhancement would provide clearer, more consistent data for our reporting and workflow.

    4 votes

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  9. Kitsap Regional Library wish to engage in EDI based acquisitions with this supplier

    1 vote

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  10. In our system we have different Patron Codes for different ages. This allows us to differentiate services in the library to patrons of different ages. Occasionally, during the registration process (we exclusively use Leap) staff will forget to assign the correct Patron Code based on the new patron's age. If the system was able to auto-assign Patron Codes based on the inputted Birthdate, it would greatly reduce human error.

    3 votes

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  11. Most of our libraries have changed their expiration date to 2 years. For new patrons this is fine, but for most existing patrons, their expiration date will still expire within the original 1 year expiration period. It would be helpful to be able to bulk update patron's expiration date, for a particular branch to a relative date. For example, 2 years from the date of registration.

    3 votes

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  12. The ability to edit patron information—such as custom data fields or core registration details like name and email—without requiring the patron’s PIN or password would be highly beneficial. While using a Record Set to bulk edit standardized fields (e.g., expiration date or User1–User5) is extremely helpful, it doesn't cover all use cases.
    For example, we regularly receive updated information from our partner school, including address changes. Currently, the inability to programmatically update these records creates workflow bottlenecks and limits our efficiency in maintaining accurate patron data.

    0 votes

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  13. When staff need to place multiple holds on the same title for a book club, we have to still search for the item individually and select it until we've selected enough copies of that title. If there were a way to simply search once for the title and select whichever bib record you want and be able to indicate how many copies you want from that bib record, it would be easier and more helpful. Not sure if this is possible, but it would be nice.

    2 votes

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  14. Our system uses over 20 patron codes but less than half are used when first registering an account. We'd appreciate the ability to suppress some patron codes from the patron code dropdown menu in the NEW patron workform (but not when displaying an existing patron account that has already been saved and had a patron ID assigned). This would cut down on staff accidentally selecting the incorrect patron code when registering accounts.

    1 vote

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  15. Label printing can be a limited function in a large library system, using specialized printers to perform the task. Consistency is also important in the spine label. By being able to control access to this utility, it will ensure a better spine label product across a library system.

    1 vote

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  16. We would like the ability to print an item's barcode while in Leap. We have items that either require multiple barcodes for processing or items that have lost their barcode and it would be nice to print these directly from Leap to the printer of our choice.

    Currently staff need to grab the barcode from Leap and then open a different software to print the barcode label.

    This idea would also be nice if we can expand to a patron's barcode. Patrons come in and don't have their card for that visit but need it to access the computer. Rather…

    3 votes

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  17. Under the top level of the My Account tab on desktop, you see more information than you do under the top level of the My Account tab on mobile.

    See attached screenshots.

    I would like to see the same info on both.

    Thanks.

    1 vote

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    0 comments  ·  Discovery & OPAC  ·  Admin →
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  18. Add an error message to the EDI logs when an invoice fails to load into the Polaris invoice tables due to a duplicate invoice number already existing in Polaris.

    This is becoming a bigger issue as Ingram has changed their invoice number scheme and they are using the same numbers as Midwest has used. There is no way to delete or edit past Midwest invoices, so this is a critical issue for figuring out why invoices aren't loading.

    Current Issue
    - If a duplicate is detected during the Polaris invoice creation step, no error is recorded.
    - This results in…

    9 votes

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  19. With the option to retain deleted item records, results for staff can become cluttered with items that are no longer available. If we could suppress the display of "Deleted" items list on a bib (similarly to the suppression of "Discard" status items in the OPAC) this would allow us to retain item details for historical/statistical purposes without inconveniencing staff. It would be useful to suppress bibs where all items are deleted as well, but I can understand if that would need to be spun off into separate development.

    This could be done as a setting, so that they don't surface…

    8 votes

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  20. We would like Polaris to offer the option for libraries to transition items with a Circulation Status of Being Repaired to Missing or Withdrawn after a specified number of days. We envision this working like Lost Item Transition and Missing Item Transition.

    Idea Value
    Adding this feature would allow for a more streamlined process for cleaning up, and eventually withdrawing/deleting, item records.

    11 votes

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