Introduce a "CANCEL" Button in the "ITEM ALREADY PAID FOR" Warning Popup
In Sierra's invoicing function, when selecting an order record already paid, a pop-up box appears with a warning message stating, "ITEM ALREADY PAID FOR." Currently, the only option available is to click "OK," which immediately proceeds to the next step of entering the item's price on that paid order record. However, adding a button labeled "CANCEL" in the warning pop-up box would be beneficial to prevent staff from inadvertently continuing to pay for the item on the wrong record. Clicking "CANCEL" should close the warning pop-up without proceeding further, returning the user to the search results list. The "CANCEL" option prevents inadvertent payments on the wrong order records, reducing errors in fund allocation and duplicate payments. It improves the user experience for all staff members, especially those new to invoicing, by providing a clear option to cancel erroneous actions. Staff members could correct their mistakes immediately, reducing the likelihood of paying for items on the wrong record. It saves time and effort that would otherwise be spent rectifying mistakes, such as reversing payments. Enhances overall efficiency in invoicing, contributing to smoother operations in a multi-branch library environment with numerous fund codes and multiple copies of items.
Nicole Turzillo
shared this idea
This idea will be reviewed by the product management team for possible inclusion in a future release.
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Lisa Bondy
commented
Adding the CANCEL option at the initial point of making the error would prevent accidentally paying an order record twice and make the invoicing process much more efficient. As a multi-branch library, we often have multiple order records on the same bib record, and items arrive and get paid for on different dates. Staff have accidentally paid on an order record twice in this situation. Once it happens, we have to take multiple steps to fix the error and adjust the fund discrepancies that result. Sometimes we do not even discover the error has been made until days later, which further confuses the situation and complicates correcting it. Having the CANCEL option would make it more clear for staff, especially less experienced staff, and allow them to stop the mistake before it happens.
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Alexis Camarda
commented
Including a Cancel button in this popup would simplify this workflow and greatly reduce the potential for unnecessary errors.
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Tory Young
commented
This enhancement would be very helpful and cut down on errors in the invoicing process. Having a clear way to cancel a duplicate payment before it happens saves a ton of time for staff who would need to fix those errors.
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Nicole Castellano
commented
This would be useful for reducing errors during invoicing.
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Sharon
commented
The current process easily causes errors. This needs to be addressed to make the workflow easier and to avoid duplicate payments and to save time and effort.
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Dave Jones
commented
This change will make it easier for staff to promptly undo mistakes and locate the correct record. It'll save time for those entering invoice details and fixing errors.
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Eileen Keller
commented
This would greatly improve the workflow, allowing staff to quickly back out and find the correct record. It would save time for both the staff entering the invoice information and the staff who have to rectify the errors.