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ILS - Polaris

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ILS - Polaris Updated

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Reporting & Analytics UNDER REVIEW

ILS - Polaris Updated

Automatic processing for item record details

Circulation, Access Services & Fulfillment UNDER REVIEW

ILS - Polaris Updated

Patron block pop up

Circulation, Access Services & Fulfillment UNDER REVIEW

ILS - Polaris Updated

Holds that can't be filled

Circulation, Access Services & Fulfillment UNDER REVIEW

ILS - Polaris Updated

Volume-Level Holds for Blank Volume Field

Circulation, Access Services & Fulfillment UNDER REVIEW

ILS - Polaris Updated

Live Preview Within Bibliographic Record Sets

Cataloging & Metadata Management UNDER REVIEW

ILS - Polaris Updated

Vendor integration

Customer Relationship & Account Management UNDER REVIEW

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695 results found

  1. Include past bill information in the Item Record - paid and unpaid

    9 votes

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  2. In Polaris, staff can group holds on different formats together for patrons if, for example, they don't care whether they get the DVD or Blu-ray, or the regular print or large print. This would be great patron service if they could do that themselves.

    9 votes

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  3. Currently, incoming requests are assigned from the INN-Reach central server to a specific copy in the catalog. If for some reason that item cannot be found or used, staff must undertake a lengthy multi-step process to transfer the item-level hold to another copy.

    Keeping the hold at the bib level and letting Polaris assign it to an item will reduce the time it takes to transfer INN-Reach holds between copies will save a lot of staff time in communicating and processing, and further will reduce delays in getting the request fulfilled and sent out.

    9 votes

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  4. I would like to have the ability to edit the "Last Used Purchase Order Number" field. I have a FY** prefix attached to each PO I create and would like to restart the numbering at 1 at the beginning of each fiscal year. Currently, our Site Manager has to reset it for us.

    9 votes

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  5. Ability to pull in a customer's reading history at GREATER than 250 items at a time (similar to the 'karate chop' feature in Polaris client.

    9 votes

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  6. A customer contacted us recently and asked if we could possibly add a feature where lists can be sorted alphabetically by title. Since this functionality isn't currently available in the API, I wonder if it could be added?

    Mark W. Jarrell
    mjarrell@richlandlibrary.com
    Web Applications Developer | Richland Library
    1431 Assembly St. | Columbia, SC 29201
    Access Freely at RichlandLibrary.com.

    9 votes

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  7. We would like the patron alert note field added as a bulk change option. A use case would be adding the same note to all accounts with a given patron code (for example, adding a note to computer use only cards reminding staff not to check items out to them).

    8 votes

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  8. To prevent 970s for other libraries in the consortia from being added to the PO, we turned on the Filter branches in line-item segments setting in admin. However, when we Bulk Add record set to PO, the report shows in yellow even if the 970s for the other libraries is the only "issue" and our libraries still have to go through the report even though they don't need to do anything about it in case there is another issue like duplicates or missing fields etc. that they need to do something about. For popular titles this happens often since multiple…

    8 votes

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  9. We have experienced problems with bulk edits to item records when adding a range of barcodes. If one of the item records is open or already has a barcode, the correct barcode will not apply, but LEAP will continue applying barcodes to the rest of the list, which are all now added to the wrong item record. Ideally, could the process be updated so that barcodes will apply correctly starting with the next barcode and the next item record, skipping the open or otherwise uneditable item record AND the barcode it should be assigned? If not, we need an error…

    8 votes

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  10. When the patron duplicate detection box pops up showing possible duplicate patrons, the box is rather small. Could the box be full screen so you can see the duplicate patron details better? We often have to review duplicates and the larger box would help our workflow.

    8 votes

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  11. Create a new permission that we can give to different groups, allowing them to check-in a withdrawn item record by clicking through the pop-up. Default to NOT allow clicking through the pop-up. This will make it much easier for us to manage withdrawn items centrally.

    8 votes

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  12. Enhance the Polaris API HoldRequestGetList endpoint to include the assigned PickupAreaID and PickupArea for each hold, and add support for an optional pickuareaid query parameter. Polaris introduced Pickup Areas in version 7.5 to let libraries define multiple pickup points inside a single branch, such as lockers, curbside locations, drive‑through windows, or other specialized service points. Pickup areas were created to avoid the need to create extra branches and to support the increasing use of lockers and flexible pickup workflows. However, HoldRequestGetList does not return the Pickup Area, which means an integration cannot determine where a hold is supposed to be…

    8 votes

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  13. 8 votes

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  14. We use Microsoft Edge for Leap, and use Edge's password manager to remember the Leap login password.

    When staff open a patron record and reset a patron's password, the browser thinks we are resetting the password for Leap and asks if we want to update the Leap login password (see attached screenshot). Staff sometimes click "Update" on this prompt, not realizing that this is changing the stored login password for Leap. Staff are then unable to login to Leap the next day because the browser populates the Leap login page with the wrong password.

    This popup should not be appearing…

    8 votes

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  15. We would like to be able to control whether or not a given field is required on registration based on the patron code selected. For example, we have a "No Permanent Address" patron code where ideally, address would not be required when that is selected. Or, we use one of our User Defined Fields for Parent/Guardian Information, which we would love to make required when a patron code indicating a minor is selected.

    8 votes

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  16. Staff have expressed concern that their Polaris username appears in the upper-right corner of Leap, making their last name visible to customers when screens are shared. They would prefer the option to hide or anonymize the display (e.g., first name only). While the username also appears in the Polaris client, it is less prominent and therefore raises fewer concerns.

    8 votes

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  17. It would be nice to be able to configure notification options based on the loan period or specific items. For example, we would like to send overdue notice for the public laptops that are overdue every 2-hours session.

    8 votes

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  18. Our libraries have mentioned that when staff places multiple holds on different formats of a title and then groups these holds for a patron, the loveliest conscientious patrons will go in and delete the additional holds, thus defeating the staff's intention, which was to create multiple grouped holds in order to expedite the filling of the hold. It would be helpful if there was an option to prevent removing holds when they're in a group.

    8 votes

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  19. The ability to schedule holds or checkouts in advance would be a valuable feature for both libraries and patrons. Many libraries offer a variety of items beyond traditional books, such as computers, StoryWalk kits, activity kits, technology kits, and other specialty collections, that patrons may need to access on a specific date or for a particular event.

    Allowing patrons or staff to schedule a hold or checkout for a designated day would help ensure that high-demand or event-based materials are available exactly when needed. For example, educators, community organizations, and families often plan programs, classroom activities, or events well in…

    8 votes

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  20. Product Area: LEAP – Hold Request Screen

    Description:
    On the Hold Request screen, the “Satisfied By” tab displays a list of item barcodes and branches that could satisfy a hold. Currently, this list cannot be sorted or filtered, unlike many other list views in LEAP.

    When a title has a large number of copies, the list becomes difficult to review and troubleshoot. Staff must manually scan through all rows to determine which items are Held, Out, or otherwise unavailable, and to identify where those items are located.

    Requested Enhancement:
    Enable the same sorting and filtering functionality used in other LEAP…

    8 votes

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