Design a way to unblock a previously Hard Bounced email address
Once an email address has Hard Bounced, there is no way to unblock it and continue sending notices by email. We have had an example where a patron's email address Hard Bounced, preventing further notices from being sent to it. We have since confirmed that the email address is valid and can receive email but there is no way for us to unblock the address in LX Starter to try to resume sending email notices to the patron.
We have tried putting in a new email address and then re-adding the email address that previously bounced and LX Starter still blocks this as a Hard Bounced email address.
We would like to see an option to unblock an email address in the event that some technical issue causes a bounce and is later resolved. We don't want to have to tell patrons that they will need to give us a new/different email address in order to receive email.
Thanks for considering this!
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Emma Olmstead-Rumsey commented
Well, that's a horrible situation I wasn't aware of. Thanks so much for posting this! We really need a fix for this. Nothing is more frustrating to patrons than this kind of situation ("you've given us the correct information, possibly more than once, but we can't use it").
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Shawn P. Farrell commented
An option like this seems essential. If reporting on blocks, bounces, & other delivery outcomes is to truly be actionable in LX Starter, we need to have a way to be able to resolve delivery problems that doesn't put any undesirable demands on our patrons.