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ILS - Polaris

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    1. Open a patron record in leap
    2. Navigate to the notes section
    3. Make a change to the note field
    4. Click the button to close the note (upper right hand corner)

    The note is not saved, nor is a warning message shown. This is different from the behavior of the desktop, which always saves the note when you close the record (not really the preferred behavior either since there is no undo in notes).

    This should work the way changes to the patron registrations work in Leap - warn there has been a change before allowing the record to be closed.

    31 votes

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  1. Various popups appear in Polaris via the client or Leap. Some are pretty clear in what the reminder or error message is about and some popups are not.

    I am requesting a way to customize the text and title (Leap only has this visible) to make it more clear for our staff to understand either the popup reminder or the popup error with a little more explanation.

    Example for Popup Reminder: Via the client we have a popup reminder about "reminder notices option is email. Do you want to continue?". This occurs when we leave the email field blank per…

    18 votes

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  2. We use only two call number schemes in item records, either “Dewey Decimal” or “Other”. I wonder if it is possible to hide the rest of the schemes from the dropdown menu in item records. This will reduce the chances of accidental selection of an incorrect scheme.

    11 votes

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  3. There are SOO many features and so much functionality in Leap, but sometimes it is hard to find them.

    Today, I was looking for the Patron Import feature in Leap 7.8, I couldn't find it. Turns out it is under Background Processing.

    This request to add a Feature Search to Polaris that is present across several websites and applications that allow you to search by typing part or all of a feature name and allows to you find that without having to dig through a bunch of Menus.

    7 votes

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  4. Currently only one Statistical class can be assigned to the patron record. It would be helpful to allow multiple statistical classes to be assigned. Sometimes a patron can be registered while multiple programs occur, such as when a child is registered for a 0-5 campaign, and then later they may participate in another reading program. Both codes would be used to track each type of program. Currently, we have to use the notes field to do some tracking, and the notes field isn't as friendly since it is free text.

    5 votes

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  5. We’ve long benefited from Sierra’s well-supported EDI claims functionality, which has enabled seamless communication and efficient claims processing with our library partners. However, we’ve observed that Polaris currently lacks equivalent support for sending claims via EDI in the same format.

    Can you please port over the EDI Claiming Format From Sierra & Millennium to Polaris? This would make it easier for libraries migrating to Polaris from these products.

    5 votes

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  6. Our staff complete weekly and monthly checks on hold requests to ensure our customer holds are being fulfilled in a timely manner.

    To do so, staff check the hold status (Active vs Inactive), age of the hold against the hold type (item or bib level), number of available copies, and number of holds in the bib level queue. This requires staff to open item/bib records and return to the Request Manager list frequently, and can mean the review lasts over several days, making it hard to track where they were in the queue when they had to pause in the…

    13 votes

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  7. Sierra includes the ability export records directly from OCLC into Sierra using the OCLC gateway. This allows librarians to quickly make edits in OCLC using macros, and export those records to Sierra without actually affecting the master record in OCLC. Having this feature in Leap would be great.

    20 votes

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  8. Provide options to allow patrons to toggle showing images/details for a simpler view within the PowerPAC. Ideally, this would be available regardless of login status.
    E.g., "Show images" and "Show details" in the search screens (simplified to title, author as well as the buttons on the right for Availability, Full Display, Place Request, Add to My List )
    "Show images" in the checkouts, lists, saved searches and reading history screens.

    We've had a few patrons request a more simplified view of the PowerPAC (which we call the basic catalog, opposite our Vega Discover catalog) with less information and images to…

    4 votes

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  9. Have the HOLD (patron request) list alert during an ASN receiving stay open until user closes it. Many times it disappears before we can pull the items from the shipment.

    9 votes

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  10. Allow staff to customize the display of columns in the item record history, as they can in the display of search results. For example, our staff have pointed out that for each action the item's assigned branch displays prominently, but it is less relevant that the "location" (i.e., the branch where the history action took place). They would find it much clearer and easier to use if they could control the order of those columns, and set it as Date / Location / User/WKS / Status / Action / Assigned Branch.

    20 votes

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  11. Information about which 3M SIP port that is tied to each branch is only available if you have SQL. This request is to allow that port to be viewed in Sys Admin. Even if it was just part of a a branch's properties that would be fine.

    It could also be in a table view format (like Fine Codes, etc.) but it would just be nice to see that information somewhere outside of SQL.

    8 votes

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  12. Now that we have the capability to do ad hoc bulk changes to item records from the bibliographic record in Polaris 7.6, we also need the ability to delete item records in bulk. The workflow in the Client includes the ability to select multiple item records ad-hoc, right click on them, and press delete (or undelete). Delete and undelete buttons should be added next to the Bulk Change button on the Local Items and All Items tabs of the bibliographic workform in Leap. An alternate option could be to add a delete option to the bulk change.

    103 votes

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  13. In the client we are able to create multiple new item records at the same time and we would like this functionality in LEAP as well.

    60 votes

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  14. Sometimes staff select the the wrong payment method in Polaris when taking apply a payment from a customer (cash/check/CC). Once selected, inaccurate payment methods cannot be corrected in Polaris.

    While leads spot and notate these errors on Polaris cash reports, our system-wide Finance dept uses these reports to reconcile our credit card statements each month. It happens often enough and across so many branches that it creates a lot of extra work on the back end to reconcile our credit card account. They are requesting III provide the ability to edit payment method in Polaris - this something that we…

    6 votes

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  15. Although there are current options for purging patron IDs from circ transactions, and deleting account transactions, there are some gaps with removing PII (personally identifiable information) we'd like to see addressed.

    We'd like the option to purge patron IDs from non-circ transactions (incl. patron account history and record history). We'd also like the option to manage patron details on any other tables where history may be maintained after a patron record is deleted (e.g. Notification History, DeletedPatrons, DeletedPatronAccounts, kwmssg, and offline and InnReach process tables). It would also be ideal to have a plan for removing any CNV tables (from…

    15 votes

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  16. Despite constant reminders, we have issues with substitute staff who cover at various locations logging in under the wrong branch. It would be great if Leap could have a pop up box, requiring confirmation to proceed, that alerts the staffer if the workstation they are logging in on is associated with a location other than the login branch.

    7 votes

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  17. In the Polaris client the bibliographic keyword index does not include or link to terms found in the cross reference fields (4XX & 5XX) of authority records, essentially making these references useless during a keyword search. These additional terms within authority records should be indexed in the bib record index for better, accurate search results.

    The only way to access "SEE" references (4XX) during a bibliographic search is to choose a specific index (search by Author, for example) and change "type" to "Browse" rather than keyword, phrase, or exact match search.

    For example, the actor Aunjanue Ellis-Taylor's name authority heading…

    48 votes

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  18. We have customers who do not pay attention to their notifications and an item gets declared Lost that they believe they have returned. I would like to have the option of taking an item that was declared Lost and making it Claimed Returned and even better if it could auto-waive any associated fines.

    28 votes

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  19. Leap should force logout when browser/browser tab is closed. Forcing a logout at browser/browser tab close would ensure that any open editable records are closed out as well.

    75 votes

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