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286 results found

  1. Our homebound customers love the Sierra reading history functionality, but tell us that they do not want the Library to give them a checkout receipt that includes an option to rate the title. They also tell us that they do not want their personal information on the receipt (and the library cannot edit the Homebound receipt template).

    Additionally, circulation staff workflows are hindered because if a stack of homebound items are returned, they have to use the keyboard / mouse to move past the checkin rating prompts.

    5 votes

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  2. Would love to see the word "replacement" changed to a word that gets at the actual status. Currently the charge type of "replacement" is used for a long overdue item that has been billed or a damaged item that has been billed. To find out if the item that has been billed is damaged or just hasn't been returned you have to go into the item record to see if a damaged note has been added.

    8 votes

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  3. We frequently have the unfortunate situation where staff accidentally delete their paging list from the list of Notices. Ideally, we'd prefer that frontline staff be able to prepare, print, & fulfill their paging lists but not be able to delete them.

    Separating authorizations to create/edit/delete these lists from the preparation & printing would save support staff a great deal of time spent recreating these lists & remove some of the potential for frustration & confusion among frontline staff.

    46 votes

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  4. We can’t use this button because we don’t use print templates for our bills.
    We would prefer them to look pretty with Print Templates instead of the plain text we currently have. To avoid staff confusion, it would be great if this we had the ability to disable/grey out this button.

    3 votes

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  5. https://ideas.iii.com/forums/951745-ils-sierra/suggestions/46670854-sierra-5-5-direct-view-public-display-to-disco is closed/says it's already supported, but the part for being configured to more than one display option is not addressed. We would like to be able to have more than one option to display - Vega, Classic, Encore and even III Mobile if possible - so we can see how all iterations look right from the SDA. So in the menu it would be View | Public Display | array of choices

    14 votes

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  6. There are two things we would like to see in the Mark Damaged Items process. First we need a separate notice text for damaged items. We are trying to differentiate between lost and damaged and having to use the same notice text is problematic. Second, we'd like the status after the bill is paid to be Damaged & Paid (just like Lost & Paid) instead of just Damaged, as staff can't tell if this is an initial damaged status or one that has been paid for. These are handled differently and being able to create a list, for example, of…

    45 votes

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  7. Idea: create a new status that references a scheduled booking for an item.

    Value: Currently, Sierra does not change the status of an item that has a scheduled booking. When using the API to reflect the status of an item on a catalog, the item will show as status - (On Shelf) even though the item is not available because it has a scheduled booking for that time. This makes it seem as if the item can be scheduled for a specific time when it is already booked. When an item has a booking, changing the status to "Booked" when…

    2 votes

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  8. We see the Sierra 6.0 Release Notes features new Accessibility improvements in the SDA. It is unclear if this includes a high contrast display option which staff recommend to support use of the software by many different types of staff.

    14 votes

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  9. Searches of Innovative databases that contain authority records using Z39.50 search do not return authority records.

    The ability to search for an authority records would contribute to the quality of the database and make it easier to generate linked data.

    7 votes

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  10. It would be very helpful to be able to print a Statement of Charges directly from a patron record (and have it formatted for 8-1/2 x 11 paper and mail-ready).

    For context, we are a 138-library consortium, all notices are Auto Notices, and we do not run Statement of Charges for the consortium. Yes, you can run a statement for 1 patron in the Notices function, but this requires consortium staff intervention since that permission is locked down to consortium staff. It would be much simpler for our member libraries to be able to print such a statement on an…

    16 votes

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  11. When you increase the font size to 20 for cataloging, it enlarges all the other information except the title line which remains the same. As a result, the title line appears smaller in comparison to the other information. It would be great is the title also displayed in the larger font.

    13 votes

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  12. Problem: Many patrons have holds on titles in Quick Pick or Lucky Day collections. When they "get lucky" and check out one of these non-holdable copies their original hold remains in the queue and the patron often neglects to cancel their hold.

    Impact: Fulfilling these unnecessary holds wastes time for staff and patrons and delays trigging other patrons' holds as the item sits on the holdshelf until the expiration date. Collection budgets are also negatively impacted as these unnecessary holds can skew the item-to-holds ratio for high-demand items that selectors use to determine how many additional copies to purchase.

    Solution:…

    42 votes

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  13. When using Create Lists and using Retrieve Saved Query, you are able to sort the list in ascending order. When you go to Save As a query, it goes in and there doesn't appear to be any sort of order (in the past I swear it went in the order it was added/saved). So if you have to tweak your query and need to Save As again, good luck finding it, esp. when you have 100+ saved queries. Ideally you could sort the list of queries, like you can when you initially retrieve them.

    2 votes

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  14. When a user is in the Cataloging workflow, the "Due Date" column in the "Item" view is sorted as a string instead of a date, eg "1-01-2023" comes before "9-01-2021". It would be helpful for this to be sorted as a date and match the sorting of the "Due Date" column in the "Holds" view.

    13 votes

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  15. Currently when NCIP items are returned via a sorter, SIP2 is not able to check them in. This results confusion for staff and patrons, as when staff check in the item it traps the hold once again. Currently, the only solution is to re-check out every item returned through a sorter to the patron, and then re-check it in via SDA, which adds to overall workload.

    10 votes

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  16. Skip certain MARC subfields when preparing data for SIP2 connection.

    Specifically:
    When Sierra needs to send information to display an item title on a patron-facing device (automated materials handler, self-checkout kiosk, etc.) via SIP2, it currently appears to concatenate all occupied subfields of MARC field 245 and remove the delimiters. This means that certain information not intended to be patron-facing can end up appearing in the title the patron sees on screen (e.g. "880-01 Desu nôto 2..." appearing instead of just "Desu nôto 2...", where "880-01" is not actually part of the title, but rather a reference to another field…

    6 votes

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  17. We recently started using NCIP authentication for our new ILL service. We learned after implementation that NCIP login is blocked for any of the reasons in the Patron Block Table. This makes sense when the block is for an expired card, or for fees over the threshold. This makes less sense when they have reached their maximum holds in Sierra.

    What we're seeing is that patrons cannot log into the system at all when any of the block parameters are true. We would like to be able to enforce certain blocks but not others for account login.

    We can increase…

    3 votes

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  18. Previous versions of Sierra (version 5 and below) allowed the saving of usernames and passwords in the Sierra desktop app login screen. Since upgrading to 6 this functionally has been lost.

    9 votes

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  19. We use the hourly patron borrowing reports in Web Management Reports to track patron visits at offsite hold lockers. We would like to have this report migrated to Decision Center since this is the tool already in use by our frontline staff.

    8 votes

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  20. These two fields can be incorporated into searches performed within create lists but are not available among the fields that can be exported. Best title normalized is particularly helpful for data brought into a spreadsheet as the removal of special characters and diacritics can greatly improving sorts and searching.

    These fields are available via SQL, where I make frequent use of them, but for most of our users Create Lists is the only option for extracting data from the system.

    9 votes

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