266 results found
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New Search Limit for Manage Holds
We're currently dealing with a known issue in Sierra 6.2, where volume holds aren't being added to paging lists. Having discovered it on our end fairly recently, we've asked staff to continue running their paging lists for other items, but use the Manage Holds function to find & fill volume requests.
The problem is that the current search retrieves such a high number of items. And while the search results display counts of the title number of holds, & the total number of bib, volume, & item level holds, you cannot currently limit them & make the Manage Holds report…
6 votesThe product team will review this idea for consideration for a future release.
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Reading History via API
At this time it is apparently possible to retrieve the patrons Reading History via REST API sorted by date (oldest first or newest first). The most requested API enhancement request for us is to be able to retrieve the patrons Reading History via REST API sorted by Title. Another enhancement request is to be able to retrieve the patrons Reading History via REST API sorted by Author. This would be useful since users may have hundreds of items in the reading history.
6 votesThis idea will be reviewed for consideration as an enhancement in an upcoming release.
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Sorting Searches in Patron Indexes
When creating a new customer record from scratch, or when updating & finalizing those submitted through our online application, we have staff perform some checks to prevent duplicate records.
They'll begin by searching the Name index to make sure that there's no pre-existing record for the same name. Then as backup, they'll try searching by birth date or phone number.
However, when you search by birth date or phone number, the results do not come back in alphabetical order, making things a bit harder than they should be for frontline staff. See example image where the search for the DOB…
6 votesThis idea will be reviewed by the product management team for possible inclusion in a future release.
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Customising pop ups
It would be nice to have more control over Sierra pop ups. Like if you are checking in a large amount of items it is really annoying to click ok every time the item is set in transit - you most likely already know these items are going in transit!
Also when creating a library card it would be good to be able to set a pop up "are you sure you wish to save a library card without (for ex) PIN code"? Sometimes you don't need that, but that is really rare.
6 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Enable API update of patron records to blank out expiry date
Sometimes we want to update a patron record and blank out a date in the expiry date field for a continuing staff member.
The patron API cannot do this - blank values are rejected as invalid JSON e.g.
{"expirationDate": " - - "}
{"expirationDate": ""}
{"expirationDate": "--"}
{"expirationDate": "null"}All we can do is add a date, and for continuing staff we can only use the maximum possible date of 18 Jan 2038.
Enhance the API to accept a blank value in expiry date.
6 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Eliminate the two-tiered (context) logins that identify branch locations and personalized user
Several years ago we adopted context logins. We have established that a 1 tier login will not work for us.
CURRENT STATE : Our Regional Library consists of 39 branches in almost as many cities. To distinguish the branch of our Sierra users we currently use a two-tiered login. This login process allows us to continue to use generic branch accounts while meeting our obligations to protect customer information. The two-tiered login allows us to collect branch-specific data and apply unique user settings, options, and settings.
The drawback is that our staff must login twice and it may pose an…
6 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Add a shortcut to print out patron barcode
When staff opens a patron's record, add a shortcut feature that allows them to print out patron barcodes. This will really help when someone comes in and don't have their library card with them, so wants to get their barcode information
6 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Improve item title display on patron-facing devices by adjusting SIP2 parameters
Skip certain MARC subfields when preparing data for SIP2 connection.
Specifically:
When Sierra needs to send information to display an item title on a patron-facing device (automated materials handler, self-checkout kiosk, etc.) via SIP2, it currently appears to concatenate all occupied subfields of MARC field 245 and remove the delimiters. This means that certain information not intended to be patron-facing can end up appearing in the title the patron sees on screen (e.g. "880-01 Desu nôto 2..." appearing instead of just "Desu nôto 2...", where "880-01" is not actually part of the title, but rather a reference to another field…6 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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The Z39.50 Server and Authority Records
Searches of Innovative databases that contain authority records using Z39.50 search do not return authority records.
The ability to search for an authority records would contribute to the quality of the database and make it easier to generate linked data.
6 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Charge type on fines tab needs to specify if it is a damaged item
Would love to see the word "replacement" changed to a word that gets at the actual status. Currently the charge type of "replacement" is used for a long overdue item that has been billed or a damaged item that has been billed. To find out if the item that has been billed is damaged or just hasn't been returned you have to go into the item record to see if a damaged note has been added.
6 votesThis idea will be reviewed by the Innovative product team for consideration in planning the upcoming product roadmap.
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Expand Locations field for bibs, holdings, and orders API responses
Currently, the bibs, holdings, and orders APIs do not return the expanded Locations fields for records with multi locations. The multi location value that is returned is useless without the expanded values.
6 votes -
Allow an option for patrons to choose a different default pickup location in Encore instead of it defaulting to the patron's home library.
Currently, when a patron is logged into their Encore account and they place a request, the system will default to their home library for the pickup location. If they want to pick up somewhere else, they have to manually choose that option from the dropdown menu.
We want to keep the home library field limited to physical library locations, but allow for alternative pickup options that aren't specifically a home library (community pickup location, or hold lockers, etc). Right now, if you want to pick up somewhere other than your home library, you have to choose from a dropdown option.…
6 votes -
REST API security enhancement request: Assign granularity to API role permissions
Objective: Allow Libraries to assign granularity to API role permissions.
When Libraries give a 3rd party vendor read access, we want to be able to restrict the endpoints associated with the role. In addition, we want to restrict the fields that can be returned. Ideally, the implementation of the requested features below will provide an interface to the Innovative clients where the vendor access will be managed.
There are endpoint and field restriction examples below to show how assigning granularity to API role permissions would allow libraries to improve access management.
Endpoint restriction example:
We would like to be able…6 votesThe product manager will review this idea for possible inclusion in a future release.
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Toggle for Autorenew HLOVERDUE Patron Block
We'd like autorenew to look at the overdue count of the item rather than the patron HLOVERDUE (highest level overdue) when determining if the item should be renewed. This might be best implemented as a toggle in Admin Corner.
Currently, if the patron has a billed item, autorenew will cite the patron block for HLOVERDUE when blocking other items that would otherwise renew. In our system, we prefer to use the item's overdue count rather than HLOVERDUE for autorenew. When a replacement bill is on a patron record, they don't understand why autorenew has stopped working for their patron record.…
6 votes -
Refund Functionality in Sierra
Currently, Sierra does not provide built-in functionality for processing or tracking refunds. While the system records partial payments that result in credits (displayed as negative fines) and waivers applied by staff (visible in Fines Paid), there is no equivalent workflow or tracking for refunds.
We request the addition of a refund tracking feature within the patron record, ensuring that staff can see when a refund has been issued. Specifically, we propose:
A clear refund indicator in the patron record.
A display of refund amounts including payment method in the Fines tab, similar to how fines and waivers are shown.
An…5 votesThe product team will review this idea for consideration for a future release.
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Add eReceipts as an option in LX Starter.
The only option for eReceipts is plain text. It would be a fantastic feature to customers to be able to build a nice HTML email for them.
5 votes -
Enable Passkeys for patron authentication
Passkeys are both easier for people to use and safer than using passwords and PINs. Passkeys allows users to sign in to their account using the same mechanism they use to unlock their device - fingerprint, face recognition, etc. There are a couple of good introductions to the benefits of Passkeys over traditional username/password credentials here:
https://fidoalliance.org/passkeys/
https://developers.google.com/identity/passkeys5 votesThe product team will review this idea for consideration for a future release.
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Persistent Column Resizing in Summary Tab
Persistent Column Resizing in Summary Tab:
Currently, users can resize columns in the Summary Tab (Orders, Items, and Holdings) during a session. However, these adjustments are not retained after the session ends, requiring users to reapply their preferred column sizes each time they log in.
I propose an enhancement to allow users to permanently save column resizing preferences across sessions. This feature would greatly improve usability and efficiency by enabling a more customized and consistent interface tailored to individual workflows.
This enhancement would benefit users who frequently manage data within the Summary Tab by reducing repetitive actions and ensuring a…
5 votesThe product team will review this idea for consideration for a future release.
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Automatically email due slips from Express Lane
Do you want all of your patrons to receive due slips by email, every time they check out an item?
Express Lane can be configured to automatically print a due slip, or allow patrons to choose between some combination of print or email due slips with an option to decline, but cannot be configured to automatically send an email due slip with no option to decline.
In our special library, it is desirable to always send email due slips with no option to decline. We want our patrons, who are all employees, to receive this documentation for every loan for…
5 votesThe product team will review this idea for consideration for a future release.
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Add Sierra Hold Request Date into Hold cancellation notices
Support team told us Sierra isn't designed to supply hold request date for cancellation notices. Please consider add it. thanks
5 votesThe product team will review this idea for consideration for a future release.
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